Customer Ratings & Reviews

Great compact gaming laptop! MSI doesn't disappoint! The weight is perfect! Two usb-C ports. 2 usb-b ports. I like that the HDMI port is in the back! Makes running an external monitor easier to connect. Super excited to live stream my games and design on Adobe with the new 50 series RTC and the Intel Core 9 Ultra!

⭐⭐⭐⭐⭐ “Perfect Laptop for Nursing Students and Professionals!” I recently purchased the HP OmniBook X Flip 2-in-1 from the Warwick Best Buy, and it has been amazing. The build quality feels premium, the screen is bright and sharp, and it runs fast and quietly. this laptop has made studying and charting so much easier. It handles multiple programs smoothly, boots up in seconds, and the battery lasts all day. I love being able to flip it into tablet mode for notes or class presentations. Overall, it’s lightweight, reliable, and powerful — exactly what I needed for work and school. I highly recommend it to anyone who wants a dependable and stylish laptop. Five stars all the way!

My laptops camera was not lined up with the screen so I couldn’t do Skype or zoom meetings or doctors appointments online so I the Geek Squad. They made the process as easy as possible and put me updated to the progress of the repairs. They took the stress out of the whole process and made it as easy as possible and I was truly grateful. I have health issues so they even made sure to work with me and that whoever I had picking it up, they knew they had their information to make sure it was going to the right person. They just had to show ID it was a good experience. Now the camera lines up with the screen and I’m able to do zoom meetings. Doctors appointments online. Take pictures whatever I need to do.

Im upset that I brought a laptop into Bestbuy to have a touch screen replaced under a 3 year purchased bestbuy warranty plan to Geek Squad. They informed me that laptop would have to go back to manufacturer for the repair and would take 2 weeks. Laptop was less then 2 years into the bestbuy warranty (purchased 12-19-2023) and after 3 weeks of waiting I didn't receive any confirmation from them of repair complete. I had to reach out to them to find out that laptop will have to be replaced but a refund of original purchase price will be given back minus the warranty purchase cost. Secondly, my original laptop was now gone and i'm unable to move data to new laptop. *(where did it go and why??? It still worked and only the touch screen was cracked but still was responsive to touch) Third, my model is no longer available and I have to upgrade to the new model that is $350 dollars more plus a new warranty that is $300 dollars. I didn't purchase a warranty to come back to a location to purchase a new laptop and also a warranty because the manufacturer couldn't replace a screen that was still working. Im confused and feel swindled. Where is my old laptop? Where is my replacement.....not , here is your refund for original purchase, minus warranty and you will now need to fork over almost 700 to get the updated model and warranty through us.

I've had this laptop for a little over 2 weeks now and it's a significant improvement from my old Windows 7 laptop. I got this for both college work and casual gaming and it works very well for both. So far, I only have Sims 4 and Stardew Valley on this laptop and I am able to use many mods and cc and still have it on the best graphic settings and it's able to handle both very well. The only difficulty I've faced with this laptop was connecting a Nintendo Switch Controller to use on Steam, had to watch a couple YouTube tutorials to troubleshoot the problem but it's been working great since then! It was definitely a good deal when I got in on sale, I would recommend it!

I haven’t had to use the Geek Squad Protection Plan yet, but just knowing it’s there gives me real peace of mind. My kid takes his laptop to school every day, and accidents can happen—drops, spills, or just wear and tear. It’s comforting to know that if something goes wrong, we’re covered. The plan was easy to set up, and the coverage seems thorough—from hardware issues to accidental damage. As a parent, it’s one less thing to worry about. I’d definitely recommend it to anyone with a student who relies on their device daily.

I had purchased a laptop almost 3 years ago, when I really needed a new one. Over the summer, it stopped booting up, so I took it back in, and they replaced it with a gift card. I got a new one (that I liked slightly better) and had some left over, so I also got an ice maker, too.

Great laptop so far, expanded to max memory and added 2nd Nvme. Did had some issues where it would freeze if left along for long period of time, had to change settings, including going into the ASUS app to change settings it thinks are best (ASUS Bloatware may be the cause of the random freezing). After making the adjustments, laptop has been running smooth. btw I purchased Open-Box In regards to the purchase experience, I'm sorry to disappoint but staff wasn't the best out there, except for the guy at the register. I first had asked if they had in stock (Open-Box) and they were able to find it, they brought it and they immediately were wanting to close the deal, I asked if I could take a look at the laptop to see the condition (after all, it was Open-Box), they said because its open box, they can't open it. (This is odd to me since it's Open-Box not New)..... I was debating and not feeling it. I inform that I was going to look around and if they could hold it. The person gave a look of unhappy because I delay the purchase. After, went up to the register and asked the cashier (different person) I had the laptop, he brought it over, I asked him if I could see the condition, he said sure, it's an open-box so no problem. I took a look at the laptop, turned it on to ensure everything worked and asked about return, etc.... all good. Then the manager on site, heard when I declined the Geek Square Protection and was insisting, stating things like if I were you I would get it. I simply said I work in IT (having a background of dealing with laptops to repairs, etc...). He then made the smirk of "Oh, I didn't know IT could get parts". Very poor job at sales, except for the cashier which was friendly.

“This laptop works well for everyday tasks. The 15-inch screen looks good and it runs smoothly for basic use. The only downside is that the battery doesn’t last very long, so I usually keep it plugged in. Overall, it’s a practical option for the price.”

I have a 4050 RTX laptop made by vitcus and I bought 2-year protection from Geek squad. I think it's worth it because it has saved me over 400 dollars which is 200 dollars for protection for 2 years. And if they can't fixed, they either give a refund or a new one and is always fast

The laptop was very efficient for the years that I had it. The programs are all very useful and the screen is extremely clear along with the touch screen it overall is a very nice laptop for a beginner or student.

This was a lifesaver! My kids computer turned itself off, wouldn't turn on, and smelled like burning when we tried to charge it. We took it to them, they replaced the motherboard, we brought it home, before we even got it set back up, the whole thing happened again. We took it back. They sent it out again. It came back. It was apparently still broken. They traded it out for a not broken or preused computer. We are super happy! Plus the people there were just awesome! I am immunocompromised, as soon as they found out, they started using hand sanitizer, masks were pulled out, the works. I absolutely the adored how well taken care of we were!

I can’t say enough good things about the Geek Squad team! I brought in my laptop after it completely crashed during an important project. Not only were they super friendly and professional, but they diagnosed the issue in minutes and explained everything clearly without the confusing tech jargon. They repaired my system, recovered my files, and even gave me tips to prevent it from happening again. Turnaround time was fast, communication was solid, and I felt like I was in good hands the whole way. This wasn’t just a repair — it was a rescue. If you’re on the fence about Geek Squad, trust me, they’re worth every cent.

This type of plan would be so much better as an option that you pay for when purchasing your devices and that it kicks in upon your initial warranty expiration date. A Lenovo laptop that had a hinge failure occur just passed the plan coverage period would have been covered in that case, had the plan kicked one year from the expiration of the manufacturer's warranty. Now, I am working with my credit card company to see if their extended warranty can cover me in this case. Unlike many other people who had the same issue with these 2-in-1 Lenovo Yoga laptops, I gave my device occasional use since it was a secondary computer, treated it with lots of care, using a neoprene sleeve at home for storage or sturdier case when taking it outside the house, which is why it lasted me JUST PASSED all the protection time that I paid for up front.

Well worth the money!! I had a laptop like this from work and one day all of a sudden the hinge broke and the screen started pulling away. So disappointed but with my laptop I’ve got geek squad and don’t have to worry about such things!!

Bought s nre laptop but i coujdnt get an update to load. On chat, i was told to restart, or log out of everything then back on. My download then ssid it was done and activated.

This laptop (with this configuration) cost $1499 on sale. At that price you're getting a 1k 165hz display, 16:10 aspect ratio, good I/O ports, and an overall pleasant gaming and viewing experience. The few quirks it does have are the motherboard being inverted, so if you ever wish to use the extra M.2 slot and/or upgrade ram you will have to get your hands dirty and most likely void warranty. There are workarounds on this of course, such as using an external SSD connector, if the previous method isn't for you. Just arrived today, will edit review the more I use it but so far it has been a pleasure to use with the 8-core i7 and 3060.

I dropped my laptop carrying it from the kitchen table to my chair in the living room. Of course I had it opened in landed on the top left corner and cracked the screen. The protection plan covered it. Well worth the money I highly recommend getting the plan.

I purchased Best Buy's Geek Squad Protection Plan for my Acer Predator Helios 18 Gaming Laptop (w/RTX 4090). I have purchased numerous products from Best Buy with the GSP, especially those that I would consider high ticket items. Their GSP is great and I would highly recommend it!

Bought this to protect a laptop purchase for my daughter for school. So far, haven't needed to use it. Good to know if the device breaks, she has someone to fix it