Customer Ratings & Reviews

Beautiful experience at Best buy they are some friendly people

This is a great system to buy for family time! The whole family can enjoy this game system!

great way to protect your stuff! never forget to add protection!

The xbox series S works great! The controllers are the problem. The first controller stopped working with batteries, so i bought rechargeable batteries. Which did not fix it. Geek Squad sent a "new" controller, which Microsoft said was refurbished. Best buy told me to call corporate. They can't send another because I was already sent a "new" controller. The A and B buttons on the second controller currently don't work. How can he play a game with no controller???

I had an incredibly frustrating experience with the Geek Squad at the Best Buy located at 261 W 2100 S, South Salt Lake City, after receiving a used and faulty Xbox controller shipped to my home. The ordeal, which spanned from Friday, April 19, 2024, to Saturday, April 27, 2024, was not only lengthy but also completely unsatisfactory. Upon visiting the store, the Geek Squad manager explicitly stated he was “not emotionally invested” in resolving my issue. His indifference was shocking and completely unprofessional. Further adding to my disappointment, I spent over two hours on the phone, desperately trying to reach someone who could assist, to no avail. The lack of competent support and basic customer service skills was startling. When I decided to leave the faulty controller with the Geek Squad team, the manager had the audacity to threaten to charge me for it. It’s baffling that a brick-and-mortar store can’t replace hardware that needs testing to confirm if it works. I deeply regret purchasing the Geek Squad protection plan. It has not only been a waste of money but has also caused significant psychological distress. This was probably my last time using any Best Buy product. I would have been better off financially and emotionally if I had simply bought a new controller elsewhere. This experience has completely eroded my trust in Best Buy’s Geek Squad, and I would strongly advise against relying on their services.

Geek squad is waste of money because most of the electronics will break after year 2/3 but more than that if u don’t use it you basically paid best but for no reason & therefore will be treated like a donation to them cause there’s no percentage of cash you’d even get back !!

There’s a palpable sense of excitement that you usually get from hooking up a new game console that the Series X almost immediately lacks because its operating system and user interface are absolutely identical to the Xbox One. I wish the Series X had more of its own identity in that regard, but it’s certainly quick and easy to navigate. Aesthetically, the console is a bit of an eyesore. It’s basically just a big featureless matte black cinder block sitting under my TV. Some color variations or a slim model would definitely serve the Series X well. That’s the extent of my gripes, though. Setting up the console was a total breeze, carried out almost entirely via the Xbox app on my phone, which was definitely a new experience. The controller is exactly what you’d expect, but Xbox controllers have been perfect since the days of the 360, so there’s no need to fix what isn’t broken. The system runs noticeably faster and smoother than its predecessor, and it is absolutely dead silent. As in seriously, it does not make a sound. I took Halo Infinite for a spin (after beating it on my Xbox One) and the graphical and performance upgrades via the Series X were immediately apparent. It looked truly beautiful; almost three-dimensional and lifelike. I’m excited to see how it runs Jedi: Survivor. The 1TB internal hard drive is nice at a glance, but I filled up over half of it after installing just six games. Additional storage is going to eventually be necessitated, but be aware that many external hard drive options can only store games that are optimized for the Series X; you’ll have to move them over to the console to actually play them, though non-optimized games will play just fine. But my hope is that better (and more reasonably priced) storage options are somewhere in the pipeline. If you’re a longtime Xbox fan, you’ll find with the Series X that you’re essentially getting a faster and appreciably more powerful Xbox One, so whether it’s worth the upgrade is a decision for you. It’s been three years since it launched, and only recently has it finally started getting some games that require its horsepower and cannot also be played on the Xbox One (such as the aforementioned Jedi: Survivor). The quantity and quality of games (exclusive or multiplat) that can only play on a specific console are truly what determine whether you need to own it, and it seems like the Series X is only now beginning to justify itself in that respect. Older games that have been optimized for this system unquestionably look absolutely incredible. As with all consoles, it’s just going to be a matter of whether the available game library makes the Series X a must-buy or a pass for you.

The people working at the desk actually take the time and want to know what’s going on instead of dismissing the customer.

I have this service since for a while now! This is good for two years and you can bring any computer you have at home in case you need to fix it ! The service is excellent , very professional and super fast . I highly recommend to buy it to have all you household electronics protected!!!

Get Geek Squad! Electronics are built like they use to be, and the pease of mind

Gives u ease of mind if anything happens to ur stuff. Very easy and quick to get it fix.

I am a big fan of BestBuy service plans. I have yet to have an issue where they didn’t follow through on what they were supposed to do. I always look at how much I’m spending for the product and how much it would cost for me to replace that product before I purchase a plan. I feel better shopping at BestBuy because of their service plans. Other big name retailers have third-party service plans that make you have to jump through hoops to get your product replaced or fixed. Well in my case get my money back. I had an issue with Target over the holidays. I was returning a product that was less than 30 days old and I got my money back but they wouldn’t give me my money back for the service. I had to contact another company who then sent me back to target only to have Target send me back to the company to try and recover my money for the service. Reminding you this is during the holiday season over the phone needless to say I was going off the walls with this thing. It took some doing but I was able to get my money back, they sent me a check rather than reimburse my card just add a little salt in the wound. Thank goodness for mobile banking. Don’t believe me the name of the company is Allstate/Square trade don’t know what’s going on there but in the end I was dealing with Square trade. Add service to your Target purchase try to return it and let me know your experience with them. With BestBuy I’m only dealing only with BestBuy they can’t pass the buck. As I said I’ve never had an issue where they didn’t fulfilled their end. I still buy things at Target but anything big or expensive that needs service added to it will always be from BestBuy. They don’t have it I will wait for restock.

Getting the 2-Year Accidental Geek Squad Protection was hands down one of the smartest moves I've made for my tech. It's like having a guardian angel for my gadgets. Accidents happen, right? Well, with Geek Squad, I'm covered. The process is hassle-free – no need to stress about spills, drops, or unexpected mishaps. They've got my back. The peace of mind that comes with knowing my devices are protected for two whole years is priceless. Geek Squad's customer service is top-notch. I had an issue, reached out, and they were on it like superheroes. Quick, efficient, and they really know their stuff. Whether it's a laptop, phone, or any tech treasure, this protection plan is like a safety net for my digital life. Sure, it's an extra expense, but trust me, when life happens, and it always does, you'll be thanking yourself for having Geek Squad in your corner. It's an investment that pays off when you least expect it. Highly recommended!

The protection plan is great I’ve never had a better protection plan for my items before

Haven't had to use yet but glad its offered since there have been issues with HDMI ports and etc with the xbox's.

The Geek Squad is always willing to drop everyting and come to my home to help with common household moshaps, such as broken blender, hand crank toaster oven jammed, television exploding before the big game etc. Love them more than life itself.

Geek squad is definitely a go to if you aren't very tech savvy, the whole process is so much easier with they're assistance.

Can never go wrong with best buys warranty. Have had to use it twice before and best buys stands by their word to replace the item or store credit.

Overall, I am extremely satisfied with the 2 Year Accidental Geek Squad Protection plan. It provides excellent coverage for accidental damage, giving me peace of mind. Highly recommended for anyone looking to protect their devices!

Absolutely Love This Optional Purchase Is An Absolute Must Have.