Customer Ratings & Reviews

I’ve been through it sometimes with my consoles and thank you for helping me always with that

I'm very satisfied with their service.They are always on time

Very useful , knowledgeable and helpful ! Satisfied with this purchase add on

I cannot recommend the Geek Squad 2-Year Accidental Protection Plan enough! About a month before our plan expired, my 9-year-old's PS5 controller suddenly stopped working. I scheduled an appointment online the same day, and the process couldn’t have been easier. To my surprise, Geek Squad didn’t just replace the controller—they replaced the entire PS5 console along with it! We walked out with a brand-new system and controller on the very same day. The entire experience was stress-free, simple, and so convenient. This protection plan is worth every penny, and I’ll definitely be purchasing it again for future electronics!

Just stopped by for an issue my ps5 was having it and it’s being sent out for service and if they can’t fix it I get credit to buy a new one which is great

Definitely a must purchase when getting a game for a 13 year old

Always go with squad, quick fix or replacement. Love it

Geek squad is peak masculinity at its finest. Top of the mountain is experience. Come down with a full on man beard. These dudes don’t play — and neither will you once you have experienced…the geek squad— whoa!!

They get you in an out if it’s something simple also very helpful with customers service make sure you understand what they are explaining to you very recommended

Protection is a must when purchasing electronics. Always a great deal.

Its always good to know best buy has your back after each purchase.

Great service for my PS5 Pro. Got it for free 1 year good price.

I had a problem with my PS5 after 1 year and a half and this protection plan fixed it for free very quick and easy. Very recommended

Best Buy has the best customer service I’ve ever experienced

I have used my warranty services before with this purchase and I recommend purchasing the added warranty with every purchase, Best Buy stands behind thier warranties!

Good to have for an accidental related issue. Very good purchase.

Great product I have nothing but good things to say

Havent use yet but im guess if i need them it will be perfect and fast. Have used them on other items

works amazing, great graphics, great everything, came within 2 days of purchasing it (earlier than i selected on the shipping)

The Geek Squad warranty from Best Buy is definitely worth it! I had an issue with my device, and they handled it quickly and professionally. The peace of mind knowing I'm covered for repairs or replacements is invaluable. Their service is reliable, and the process was hassle-free. Highly recommend adding this warranty! The Geek Squad warranty from Best Buy is definitely worth it! I had an issue with my device, and they handled it quickly and professionally. The peace of mind knowing I'm covered for repairs or replacements is invaluable. Their service is reliable, and the process was hassle-free. Highly recommend adding this warranty!