Customer Ratings & Reviews

Geek Squad is absolutely amazing! Their service is fast, friendly, and super helpful. When I had an issue with my PS5 from Best Buy, they made everything easy to understand and walked me through each step of the repair process. The staff really know what they’re doing — professional, polite, and always ready to help. The protection plan was totally worth it! It gave me peace of mind knowing that if anything went wrong, Geek Squad had me covered. They handled everything smoothly, from checking the warranty to setting up the repair. Final Verdict: Geek Squad is top-tier when it comes to customer support and product protection. They truly care about helping their customers. Big thanks to Geek Squad and Best Buy for keeping my PS5 in good hands!

I remember one time when my tv went out and i sat without one for over a month. The Geek squad so happened to call right before the warranty ran out. I had completely forgot about the warranty. So I traded in my tv. That was a big relief and i never will forget it.

I haven't had a chance to use them and I'm grateful for that but I am happy that I have that in the event that something does happen I'm sure they will be wonderful I've used them in the past on other devices that I have purchased and they were wonderful they were able to complete help and fix the problem that I had with my computer and my television

Dear Best Buy Team, I am writing to express my sincere appreciation for the outstanding service I recently received from Geek Squad. After purchasing a new device, I decided to take advantage of Geek Squad's support services, and I could not be more impressed with the level of professionalism, expertise, and convenience they provided. From the moment I contacted Geek Squad, I was met with friendly and knowledgeable technicians who took the time to understand my needs. They guided me through the setup process, ensuring everything was working smoothly, and went above and beyond to offer valuable tips and advice for optimizing my device's performance. It was clear that their team is both highly skilled and genuinely passionate about providing top-notch service. What truly stood out was the attention to detail and the personalized approach I received. Geek Squad technicians made sure all my questions were answered and that I was completely comfortable with my new equipment before finishing the session. The convenience of having access to expert support, both in-store and remotely, makes Geek Squad an invaluable service. Based on my experience, I highly recommend Geek Squad to anyone looking for reliable tech support, troubleshooting assistance, or installation services. Their commitment to customer satisfaction and technical excellence has earned my trust, and I will definitely be using their services again in the future. Thank you, Geek Squad, for delivering such exceptional service!

Best Buy’s warranties are always the bomb. You don’t have to wait for them to fix it. You just get a new one and replace the warranty on it.

We purchased this just in case something happened to the PlayStation. It is good to have we have not had the need as of yet to use this but it’s comforting to know it’s there.

The Geek Squad protection gives great peace of mind. The coverage is clear, activation is easy, and the support team is helpful. Definitely worth having for expensive electronics.

We’ve never had to use Geek Squad however we have heard they are great and timely when taking care of the products purchased.

I have use it and i really like that ists a fast respone to any issue sometiems it expensibe so uou have to check the value of the item first to see if its worth it

I have always had excellent service with Geek Squad. agents are respectful and will help as much as possible

This protection plan is so good. Now I don’t have to worry about buying a new controller when my spoils.

I purchased the geek squad insurance and havent had no reason to use it and I would say that’s good news

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As a precaution, I took the initiative; it all depends on how much you use your console, and it's just to prevent problems.

They called ahead of time. They said he was gonna be here within the time and they got done in a timely manner. Very happy with their work.

This is great plan to have for your device since it protects you against accidental damages.

Definitely worth the money and peace of mind . I would get it if you have bought something of high value.

I have only used them once in the past but they were fantastic and very knowledgeable.

My washer was out and they had me fixed and back up and running in a week 1/2 which is great considering its a big hassle.

Was very friendly and helpful when I had a problem with a laptop j didn't even buy from best buy