Customer Ratings & Reviews

The agents helped me with my order & insuring it great service

Very happy a 2 year warranty is offered have not had to use it yet but feels great to know it is there.

I love knowing that my purchase is protected- my son has dropped his original Switch several times and so we purchased this product protection to be safe!

It is nice to have just in case. I have 4 boys, so having some level of protection for their devices is paramount.

Highly recommended, my Nintendo Switch stopped charging after a year and they gave me a new one at no extra cost

Geek squad was acquired for a Nintendo Switch - as noted in that posting; the gaming system hasn't seen the light of day yet because the "holiday" hasn't arrived as of this writing. But, I feel comfortable knowing that I have geek squad in the event of product failure.

Being risk adverse, insurance is always good. Love the Geek squad. No issues with service, agents are knowledgeable even the 1st line which is unusual in most customer service items. Actually, Geek Squad is one of the reasons, purchases are made at BBY instead of AMZN.

Diagnosed Nintendo Switch problem in store, crashed no fix. Complete replacement for lastest Switch. Fantastic customer service, and knowledge. Very pleased. Hope they keep that standard.

Comes in handy with electronic devices. Especially if the item is for a child, you will definitely need this

I personally never use geek squad but I haven’t heard much for bad things about them and air walking you some help sometime even if it’s simple question you need to ask they have been always helpful for me

I have been buying from Best Buy for over 25yrs. I have never gone wrong with buying one of their Geek Squad Protection plans. I pray it's never needed but when it has been, they come through and take care of the customer and the component. I always recommend to my friends.

Bought my protection plan thinking I wasn’t going to use it and came to find out my Nintendo switch had programming issues and they were able to assist me

I always prefer to get protection plan for any electronics I buy from Best Buy. Geek squad is my favorite. It was little easier before as whenever I had problem with my item I took that to the store and right way they reimburse me with my replacement plan and I got new item. Now we have to wait for the item to send to fix if they can’t fix it then they replace it even if we have a replacement plan. But anyway I still like to buy geek squad for all of my purchases as it is peace of mind.

You should always buy the replacement plan. It’s completely hassle-free & worry-free. Most importantly it’s at a reasonable price. Plus, you can even buy it a couple of weeks after you make your purchase on your merchandise. This is a No-Brainer…

It's nice knowing that if anything goes wrong with my TV I will be able to bring it in and have it taken care of. Dropping that much money on a TV can be scary so I don't mind spending a little more to make sure I don't get screwed if anything goes wrong!

Worth the money , Spending allot can be difficult but this is worth the money!

Hopefully I won't need to use it for the Switch, but it's been helpful with other products I've bought before.

Every purchase i make i always get the warranty! Its so worth it. Ive used it a few times and its always so easy and worth the extra money!!

always available to help and always fix problem before I leave

What do you expect from a BestBuy service? Obviously nothing negative only positive experiences with premium support.