Customer Ratings & Reviews

Plan is garbage. Doesn't help with problems that come up. Under 2 years of the plan and doesn't cover problem with the phone. Paid $137.14 and then a fee of $116.48 so ended up paying more than the phone with the "coverage" and fee. No physical damage to the phone, but because of a problem with the phone not connecting to the sim card.

The phone we purchased this plan for was whatever G band At&t phased out just after a couple months with the phone. Best buy said too bad and we had to purchase an entirely new phone (from a store that ends in mart) ! Although we did not know until later, all suppling store knew At&t was doing the phase out, but sold these phones knowing they would be obsolete soon. So the phone and the plan was a waste this time :(

The rules to get a return, repair, or exchange are not helpful. You will have a hard time getting a replacement or getting the value of your purchase. The protection plan is just money out of pocket.

This service helped me SO much when my laptop was destroyed in a fall. Being legally blind I have a LOT of tech accidents and repairs are needed often. The GS team member who took my computer at the desk was friendly, knowledgeable and very helpful. I didn't have to wait long to get it back and it was almost totaled so that's saying a lot. The work they did on it was great. It looked brand new. Accidents happen to everyone, so you can't go wrong with a team just waiting to make it better.

I bought a new phone because mine was running terrible.I thought i was doing something wrong because my new one wasnt working right.Tjank goodnes i had this protection plan,went into the store and assessed the problem and they decided to switch my info to another phone.They held up to there end with no hassles

Geek Squad is the tech support and service division of Best Buy, offering a wide range of services for computers, consumer electronics, and appliances. These services include in-store, on-site, and remote support for setup, repair, troubleshooting, and protection plans

I bought this as a replacement of my broken Google Pixel 5a. This phone is affordable and easy to get used to as a Pixel user. I like its thin shape although the screen is much larger than I need. If a smaller model is available, it would be perfect.

Had a phone for just about a year crack the screen and they replaced it for me not only that they upgrade it for no extra cost very happy excellent

Bought this phone with the purpose to have a second line for when I travel abroad and I need to buy a local SIM card for the phone that I can use in the country I a visiting at the moment. This particular phone I used it in Cuba on my last trip and they have 4G services capability but the phone even though said that will be able to provide 3g with no problem it was not good and all I got was 2g. I did used it. Was slow but on this trip all I needed was to call and text and I was able to do that without an issue. I did missed the fast internet and able to have multiple things open.

Went well with my phone replacement when it was stolen no hassle i love having my phones under insurance and having the service of knowing i can get my replacement

I love how they offer the Geek Squad for extra help!

The Geek Squad warranty is amazing it can come in handy like situations when my phone was overheating and I took it in there and they threw it in water because it was the time when the phones were exploding it was exceeding the temperature was so high we had no choice and then they replace my phone immediately

Of course I got this. Geek Squad & their protection plan are great

It gives me great peace of mind knowing I have this protection in case of accidents. The activation process was quick and straightforward. Fortunately, I haven't had to use it yet, but I know Geek Squad has a good reputation for its service. It's a good investment to protect your device.

The 2-Year Accidental Geek Squad Protection provides peace of mind with coverage for accidental damage and hardware failures. It's easy to set up and offers fast, reliable service when needed. The Geek Squad team is professional, and the process for repairs or replacements is smooth. While it adds extra cost, the protection is worth it for expensive devices. Overall, it's a great investment for anyone seeking extra security for their electronics.

I bought a new phone and geek Squad transfered all my files even after my previous phone was completely destroyed.

I purchased and financed a new Samsung Galaxy. I purchased the monthly protection and it paid off. I clicked on the wrong site one morning and they tried to take over my phone. I called Geek Squad in tears. They calmed me down, handled the situation like consummate professionals, thus saving my day.

My 14 year old son is tard. I'm not kidding. He drops everything. He's slow because he fell down a flight of stairs as a baby. This protection plan is perfect for kids like him since he drops and break everything. Just like I dropped him. Or did I?

Having this Geek squad plan has saved me tons. I work in a job that's demanding of my cell. Having this plan has made it easy for me when something goes wrong and i need to replace my cell. They've never said no and have processes in place to get you back up and running ASAP.

Works very well with my Verizon Pre-Paid. Charges very quickly , which tells me Samsung improved the battery life.