Customer Ratings & Reviews

I have already had to use this protection plan and from the customer service on their website all the way to meeting with a geek squad guy in person the service was extremely helpful and pleasant to deal with. They scheduled my in store appt. for me sent me multiple appt. reminders and even called after my chat online just to verify i had everything i needed taken care of. Then i went to my in store meeting where i was seen at my scheduled appt. time on the dot and was immediately provided with a brand new replacement overnighted to my house. Kudos to Best Buy and many thanks to the geek squad for making my claim very easy to go through.

They always fixed transferred and had great advice

Geek squad service has always been ok in my book. I had to give it 4 stars because the last time I had issue the tech ordered the wrong part. This meant I had to wait another two weeks to get my tv repaired. Instead I went back to the store and the supervisor in charge of the tv department took care of me. Let me return the tv so I didn't have to wait two weeks. He was great.

No worries, at a peaceful rest. Samsung S21 Ultra Assured that accidental phone damage is covered with repairs or replacement via $200 deductible. Coverage cost of $170 plus tax? for two years up front or $9 per month is not super expensive but is not budget friendly up front. And monthly $9 payment option total payment adds up to more than up front cost price two years later. Haven't a claim so can't review claims process.

Good product worth every penny. Squad in Danvers is excellent.

What a great addition to an already great product was truly an awesome deal i went in for a new prepaid ATT phone and was informed they have not received any in a few weeks no explanation however, the tech at best buy was super friendly and helpful and let me know i could purchase an unlocked phone of my choice and simply insert my SIM card super fast and friendly service i get home to register and find i have a year free of Geek Squad this deal just got sweeter Thanks guys

I liked my Pixel 3, and I like this Pixel too. I know it's probably operator error, but there are some functions that aren't that user friendly, (having to push (2) buttons at the same time to turn on/off) at least to me.

Great on helping me on what where my options with the warranty on my phone

Worth EVERY CENT !! if your phone starts acting wonky or goes kerplunk GEEK SQUAD to the RESCUE !!

They are really nice team, very professional and explain everything really good!!

Great way to get the phone protected and really affordable.

This product was very easy to put on and keep on. It has already protected my phone from a couple of drops with no breakage love it.

At the time of purchase, the service was presented as coverage for any electronic device in the customer's possession. Since then, the range of covered items has been reduced. This customer declined to continue the service based on price and coverage. Nonetheless, the service has been automatically renewed. Its benefit to this customer is not a good value for the price.

From what was originally going to be changing the battery of my old phone, it turned into getting the phone replaced. Luckily it was still under the 2 year protection plan when I sent down there. I previously had the Moto G Stylus 5g 2021 (256gb). I got it replaced with the Moto G Stylus 5g 2023 (256gb). Didn't have to pay anything for it and I love my new phone!

This protection plan was finally honored, but it took multiple phone calls and store visits. People on phone said store had to handle. Store said people on phone had to handle it. Finally got customer service on phone with customer service in store. Phone center cannot call store directly and store cannot call them. Took WAY TOO MUCH TIME. I had to take time from work for phone calls and daughter had to drive over an hour to be in store after multiple previous trips to store. They finally honored the plan amd got a free upgrade aa by then there was no replacement for damaged phone.

Bought a OnePlus 9 pro a year ago. In one trip the screen stayed in in my backpack, overheating it to extreme then I dropped it in my hotel, cracking it badly. Kept it for a few months until it was basically a pocket heater with a AA battery powering it. Turned it into best buy and got enough for a new phone, a 500gb SD card, and 2 years protection. Would use again

Bought this to make sure the phone was covered, just in case. Just before the end of the contract my son lent the phone to a friend to take a picture and the friend dropped it and cracked the screen. Went and talked with Geek Squad and was given the option of just replacing the screen or getting a new phone. Due to the time frame since purchase we decided to get the new phone instead of just replacing the screen. The price difference between the options made that our best option.

I got the accident protection for my OnePlus 9 Pro. When I broke my phone I brought it in, and since they couldn't repair my less-popular brand, they gave me in-store credit for the original value of the device. I was able to upgrade to the OnePlus 11 for only $100 + the $169 from the protection plan. Very worth it

I always have the best experience here. Everyone is kind, knowledgeable and attentive.

My previous was dropped off the top of a moving car. It still functioned but it was starting to have its malfunctions. The person who tried to fix it at Best buy tried very hard and I appreciate her. But I still had to get a new phone. Not their fault.