Customer Ratings & Reviews

Went into the store for tech support, talked with Brittany and she showed me what I needed to do to get everything taken care of on a new Ipad I purchased earlier in the day! Fast, knowledable, and friendly help! Geek Squad rules...

Person was knowledgeable,easy to understand ,had me put in ink so next time I can do myself

Have not had to use them yet but use them in the past and they were perfect for what we need

I use my printers for work, and having Geek Squad protection has saved me plenty of money and oh so many more headaches.

Great security and no hassle for repair and replacement if it is beyond repair.

I wish I could afford to continue using this feature, but it just doesn’t fit into my old lady budget

Good to know I have protection although I have not needed to use

I am hoping the price I paid for this coverage was worth it. It only covers the new printer if issues might arise. The best thing is that this coverage is for a specified period of time, and I like that.

Setup was very simple via the HP Smart app. I like the styling and size of the printer. It looks nice.

“I had an excellent experience with the Geek Squad service from Best Buy. The team was professional, knowledgeable, and extremely helpful. They quickly diagnosed and resolved the issue with my device, explaining every step of the process in clear and simple terms. Scheduling an appointment was easy, and they were punctual and respectful of my time. Their customer service went above and beyond, ensuring I was completely satisfied before finishing. I highly recommend Geek Squad for anyone needing tech support or repair services!”

Haven’t had to use it yet, but nice to know it’s there.

Saved me on HP printer with internal broke parts BEST BUY made it good and replaced

Canon makes excellent printers and with the 4-year Geek Squad product replacement it is a fantastic value.

The geek squad are efficient and always answer all of my questions, I am a 76 old woman and they always have patience with me!

Awesome service great product great service I would buy again and again

I had a great experience with Geek Squad. I dropped my device off that was not fixable and they sent me a brand new device!

great working with them . did everything they promised

geek squad has served me well in the past and continue to be helpful

You generally can’t go wrong with the protection plan! Most things that are made these do not stand the test of time, but if you add the plan then you can take it back when it dies out and get a new one.

I purchased this warranty with an Epson printer simply because we’re in 2024 but printers haven't improved in reliability since 1998. About a year after, like I expected, my printer started going haywire so I brought it in for them to look at. Somewhat annoyingly, you need to make an appointment to have them look over your item before they’ll replace it, but it was quick and they replaced it with a brand new one! I’d definitely recommend this if you’re purchasing an expensive electronic item. You won’t miss the extra little bit of money on top of an already expensive purchase but you will certainly regret it if your item craps out on you after the manufacturer’s warranty expires!