Customer Ratings & Reviews

I fully expected it to be a huge pain based off other reviews. But my experience has been nothing but pleasant. I brought my device in, the determined it was a manufacturer issue, did a swap out, and we've been happy with it since. Such a simple process, and customer service was excellent.

Geek Squad is awesome for tech help, right? Their agents really know their stuff and fix problems fast. They do everything from fixing computers to setting up your home network, which is super convenient. You can even schedule appointments and get help remotely, making things even easier. So, if you're having a tech issue, big or small, their team is friendly and ready to help, making everything way less stressful.

I bought the Samsung watch as a gift. I also purchased the protection plan. This will be a Christmas gift so it hasn’t been opened at this time. Hopefully all will be well with the watch.

For my device, it was worth it. I have gone without this coverage in past and after the second time wishing I had, I finally purchased the coverage. I used it on a watch that was outdated by the time the watch went dead. Best Buy simply refunded 100% of the puchase and I applied that toward a newer version of a watch. I have this coverage on the new watch, fingers crossed I don't have to use it on the newest watch, but it's there if I do.

The Geek Squad plan pays for itself. Just getting your computer looked at at least once a year is worth it. They are great at fixing any issues, and the plan has many perks. You have to check it out.

First time applying for the Geek Squad protection plan but I saw amazing video reviews on YouTube I’ll definitely recommend it.

They were able to fix my laptop when no one else could! They finished the repairs in a very reasonable timeframe.

2 great guys that were very professional.And so, all my questions and concerns\nVery professional

Great watch for the money, smar, sleek nice look very well made and has a lot of features.

It gives you peace of mind to know you’ll have some protection for the items you purchase

The 2-Year Geek Squad Protection Plan offers valuable peace of mind for Fitbit Charge 6 users. It covers issues such as accidental damage, battery failure, and mechanical defects beyond the manufacturer’s warranty. While the Fitbit Charge 6 is well-built, wearable tech is exposed to daily wear and tear, making extended protection a smart investment. The support process through Geek Squad is generally smooth, with quick turnaround times and knowledgeable staff. For those looking to protect their fitness tracker over the long term, this plan adds a layer of security that justifies the additional cost.

If it uses batteries or has a chance of failure it be dumb not to purchase it

A great add-on gor any product purchased as an open box or brand new. Is a practically no questions asked in order to get quality repairs done.

So far i have asked one wuedtion and they were very helpful eith snswering my questions.

best watch i ever had you can do alot of things with it helps with my health features

No problems. Everything's just lovely. I would recommend this device to anyone.

The geek squad is always polite and very helpful. I've never been made to feel stupid or inferior because I had a question or a problem with a device or something else I bought from the Best Buy.

Accidents happen to any device so i feel good knowing that if something goes wrong with my Samsung watch I have a group of pros who are ready to help me.

Love this service; it’s always quick and easy to file a claim.

Everything is great, but the alert vibration and sound both are week. Apple watch used to wake me up just with alert vibration, but this epix pro gen 2 51mm wont wake you up, need to use phone.