Customer Ratings & Reviews

Great at their jobs they can fix anything if its repairable

For now I have need the use the warranty but how was explain sounds perfect

Good service! Will buy from here again! I needed a new console very badly.

Great service! Great prices! And best of all, great experience!

Always willing to help and quick support. Always very kind. Always purchase warranties and if I ever have a problem they’re there to help!

Never second guess adding this to any and every tech purchase. Case in point: we purchased a PS5 in August 2024 for my son's birthday. His controller is drifting bad. Stopped into best buy, and they submitted the PlayStation warranty for me. We got to keep his old one and his new one will be delivered in 5 days or less. And while that comes standard for every PlayStation purchase, I didn't have to deal with submitting the warranty myself. And the next time it needs replaced (it will happen, PS5 controllers are notorious for drift stick) geek squad coverage will replace it.

Always recommend the 2 year warranty! You just never know when you’ll need it

I honestly can’t say enough good things about the 2-Year Accidental Geek Squad Protection plan. I got it when I bought my laptop, and it’s already been a lifesaver. I’m pretty clumsy, so I love knowing that if anything happens—like if I drop it or spill something on it—I don’t have to worry about paying for repairs. I had a small issue with my screen cracking, and the process to get it fixed was super smooth. I was able to set up an appointment online, and the technician was super friendly and fixed everything quickly. I’m really glad I invested in the protection. It’s just nice to know I’m covered without all the stress. Definitely worth it!

Chat with them through text to get the protection. Easy and effective.

I’m so glad we decided to purchase the 2-Year Accidental Geek Squad Protection plan—it has already proven to be worth every penny! A couple of days ago, my son’s PlayStation 5 HDMI port got bent, and we weren’t sure what to do. Luckily, with the protection plan, the process was incredibly simple. We took the console to Geek Squad, and they immediately offered us a brand-new replacement. The entire process was seamless and took less than 10 minutes! The staff was professional, helpful, and efficient. I highly recommend getting this protection plan for peace of mind. It’s a lifesaver!

works amazing, great graphics, great everything, came within 2 days of purchasing it (earlier than i selected on the shipping)

I cannot recommend the Geek Squad 2-Year Accidental Protection Plan enough! About a month before our plan expired, my 9-year-old's PS5 controller suddenly stopped working. I scheduled an appointment online the same day, and the process couldn’t have been easier. To my surprise, Geek Squad didn’t just replace the controller—they replaced the entire PS5 console along with it! We walked out with a brand-new system and controller on the very same day. The entire experience was stress-free, simple, and so convenient. This protection plan is worth every penny, and I’ll definitely be purchasing it again for future electronics!

I will recommend this product service to anyone that purchased from this establishment. It’s worth it. It saves money.

Very knowledgeable and attentive. They take any issues you are having seriously and are quick to resolve them.

I have not used the service, just paid for it. I trust it will work. I will not use it on Hickory. The worst bustbuy Ive ever dealt with.

The Geek Squad protection gives great peace of mind. The coverage is clear, activation is easy, and the support team is helpful. Definitely worth having for expensive electronics.

We purchased this just in case something happened to the PlayStation. It is good to have we have not had the need as of yet to use this but it’s comforting to know it’s there.

Haven’t had to use it yet. But if I do I’ll be glad I got it. It’ll cover any breaks due to spills, drops or any catastrophic events.

The way the coverage was explained to me made me feel like it was a worthwhile purchase to cover the PS5 Pro.

I use this protection plan for my Astros a 50 headset and they got messed up and I took them back and they replaced them with a Set of new ones.