Customer Ratings & Reviews

Ive been coming to this store since it opened will always come back

My remote was not working properly and they exchanged it for a new one !

Fadt response to warranty and fix and delivery of equipment

Great service great helpful people fast and easy appointments

Worth every penny. It is expensive but you will absolutely notice the difference.

The agents made it simple to return and exchange my product!

Excellent! Great buy! Get yours today...and for a friend!!!

Always can count on a replacemnet, a small price to pay when

Always worth it when you dont have to go through a 3rd party warranty service and go directly to best buy. I always get a warranty with best buy it just makes sense

They make it look very simple. Fast professional as well as friendly as they work

I know some of these plans can get pricey, but they are absolutely worth it for expensive hard to replace items.

I love the colors and the texture from the handles. Plays like a dream.

Great people good warranty they the best I take all my stuff to them

The geek squad are excellent and good for there knowledge

Feels amazing specially if you have big hands i truly recommend this product

The warranty itself is great, but I shouldn't have to spend $60 every other month getting a warranty replacement on these controllers because they suck. They're incredible controllers, but for whatever reason they're notorious for having a button go out here or a stick go out there. I have my controller for less than a month and the B button is stuck. It's a $200 controller I shouldn't have to pay $60 six times a year to use it.

Works great if you don’t use headphone jack it gave out with in 3 uses

Hassle free experience…. I think not . I was harassed and told I didn’t purchase this item at the store I clearly bought it from I even have the digital receipt and management doesn’t want to do an echange even for a cheaper 6 dollar less controller . These colored controllers cost more than the white and black ps5 controller

Geek Squad Insurance is a must. If you have and technical problem they will solve the problem. Buy any item thats electrical and it will be insured automatically.

Personally, if you are purchasing a handheld controller for your gaming device, getting the Geek Squad Protection is a must. Almost all controllers with joysticks will eventually give "stick drift" problems from casual gaming and the insurance helps replace that old controller without having to shell out the full price. It has never failed me as I've used this protection twice already, and everytime I do, I purchase the protection again. Must buy. Must protect.