Customer Ratings & Reviews

When I had an issue with my printer, unfortunately they couldn’t fix it, but the refund for the Geek Squad protection went smoothly. They also advised me on better printers for my specific needs which I appreciated.

Canon makes excellent printers and with the 4-year Geek Squad product replacement it is a fantastic value.

I recently had the Geek Squad team come over to set up my new home theater system, and I couldn’t be happier with the service. The agents were punctual, professional, and very knowledgeable. They mounted my TV perfectly and connected all my devices seamlessly. They also took the time to explain how everything works and answered all my questions patiently. The whole process was smooth and hassle-free, and I felt confident in their expertise. The service was definitely worth it, and I would highly recommend Geek Squad to anyone needing tech assistance.

I had a camera that i was having trouble with, we were on vacation and foud a bestbuy. Took in the sent it off fixed it and shipped it to me.

I really like the staff at the store. From the manager down to the cashiers everyone is so nice and polite and helpful. They’re very knowledgeable as well.

Geek Squad has been super helpful, and always honest. I've never felt like they try to take advantage of me or my situations. I happily added the product replacement to my printer purchase recently because I actually trust that something will get done if I have any issues, which is different from services I have used in the past. Thank you!

I had to use this service once when I brought back a very expensive rug shampooer that had quit working 3 1/2 years after purchase. Best buy (Geek Squad) took it back without any problem and I receive my original payment plus taxes in FULL. You can't beat Best Buy for service to the customer.

I love the geek squad. Just make sure you call and make an appointment first because you may have to wait for a long time. If they are not busy no problem. It is not a waist of money because I have used the geek squad. I did have a computer that was 10 years old. Now I am updated with a new laptop computer. I made sure I still would be covered. Thank you.

Glad to have a warranty. Soon, I will have to utilize it because it is not printing in color like it suppose to. It will not print blue … Don’t really know how to rate but, I am confident Best Buy will help me. In the past, they have provided great customer service! That’s why I am giving Best Buy 5 Stars :)

Very helpful. An excellent staff. Understood the problem and it was such an easy fix.

The agents delivered and installed my fridge. Very smooth and quick installation!

This guarantee and protection for your purchases, at an excellent price

I’m happy with the protection plan Will recommend to others

I’ve had Geek Squad for years on all that I buy, they are awesome!! They follow through, thanks!!

Elvis is only the go to guy at geeksquad everyone else makes things worse

Great printer, it literally payed for itself in the savings from the ink cost. I use it to print flyers, 100s of copies at a time. I highly recommend this printer

I have only had to use the tech support service twice so far and both times, I received prompt, professional assistance.

The 4-Year Geek Squad Product Replacement plan is an absolute game-changer when it comes to protecting your valuable tech investments. This comprehensive plan provides you with peace of mind, knowing that if your product becomes defective or damaged within the coverage period, Geek Squad will swiftly replace it. Whether it's a smartphone, laptop, or home appliance, this plan offers a hassle-free solution to ensure you're never without your essential devices. With Geek Squad's expertise and commitment to customer satisfaction, you can trust that you'll receive top-notch service and a seamless replacement process. Invest in the 4-Year Geek Squad Product Replacement plan and safeguard your tech with confidence, knowing that you're covered against unexpected mishaps.

Good thing to have on those expensive purchases as we all know they will go kaput just as the warranty is up.

I was amazed when I found out they did not work on printers! I was even more amazed when they replaced my 3 year and 10 months old printer with a brand new one!!! You can't beat that warranty anywhere!!