Customer Ratings & Reviews

Within an hour it was determined the problem was hardware.

Got the geek squad warranty for controllers that I bought for my kids. Great coverage and great cost..

Love the fact that Best Buy has an option to purchase merchandise protection. Important especially when it’s for electronic investments.

I have purchased accidental protection. many times over the years and have never had any trouble getting my covered item repaired or replaced.

4 year protection fo my new HP printer. Great product & value. Wouldn't go without it. Brought a new HP printer. In September 2025. Very highly recommending.

Setup was very simple via the HP Smart app. I like the styling and size of the printer. It looks nice.

My wife purchased it for her son. Thanks for it...

The Geek Squad Service Warranty Is The Best In The business. My kids use this all the time.

Canon makes excellent printers and with the 4-year Geek Squad product replacement it is a fantastic value.

Nothing better than the geek squad. Can in and installed my new washer asap. Super nice and right on time.

Very affordable and nice to have when things stop working or have an malfunctioning problem.

Great price for a 5 year warranty. Would buy again

Best Buy has the best protection plans. I always recommend getting one.

This is one product that you hope you don't need to use, but it gives peace of mind to know it is available.

I purchased this warranty with an Epson printer simply because we’re in 2024 but printers haven't improved in reliability since 1998. About a year after, like I expected, my printer started going haywire so I brought it in for them to look at. Somewhat annoyingly, you need to make an appointment to have them look over your item before they’ll replace it, but it was quick and they replaced it with a brand new one! I’d definitely recommend this if you’re purchasing an expensive electronic item. You won’t miss the extra little bit of money on top of an already expensive purchase but you will certainly regret it if your item craps out on you after the manufacturer’s warranty expires!

I love the coverage and protection that Geek Squad gives to me

Geek Squad has been assisting me with my printers for years. They are fast to set up an appointment with and always really nice and easy to find a solution.

“I had an excellent experience with the Geek Squad service from Best Buy. The team was professional, knowledgeable, and extremely helpful. They quickly diagnosed and resolved the issue with my device, explaining every step of the process in clear and simple terms. Scheduling an appointment was easy, and they were punctual and respectful of my time. Their customer service went above and beyond, ensuring I was completely satisfied before finishing. I highly recommend Geek Squad for anyone needing tech support or repair services!”

nice to know the Geek Squad is reliably on call when I need them.

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