Customer Ratings & Reviews

No higher recommendation can I give to hiring the Geek Squad for any of your electronic needs, which includes computer maintenance/setup; home theater, etc. I've used them for years and will not go anywhere else for my needs when it comes to my pc or needing something with my home theater setup. Yes! Yes! Yes!

Can’t say enough about the professionalism of the geek squad. When they’re helping you They literally go out of their way to make sure you understand what they’re saying what your options are and how to keep your devices working in good order.

My harmony 665 died. Getting a new one to replace it was painless with the product warranty I bought. The Geeks gave me a new remote and I programmed it myself. I got a new 2-year warranty on this new one as well. Its well worth the $$$ with a device that gets daily use from my streaming addicted family in the age of COVID-19.

I’ve never had to use this thankfully but I purchase it and out it on anything I get. Id rather be safe than sorry bc I’ve been very sorry before when something has broke and there was not a single thing I could do.

I purchased this warranty for peace of mind. Many products just are NOT made to last, so adding this protection just makes sense.

Best warranty. I love geek squad warranty. Whenever possible I buy my products from Best Buy since their customer service and geek squad are phenomenal. If I ever have an issue with the product, I have never had a problem. They either fix it or give me a new product or Give me credit, let me go pick something else

Geek Squad is the only Squad for me. Other squad's just.. aren't geeky enough.

Good thing that I've also purchased with the 2-Year Geek Squad Product Replacement, thanks to the Best Buy store location in Lakewood, California.

I haven't had to use this yet (I bought this for a roku stick) and hope I don't ever have to. But it's super affordable if you're already making a slightly pricey purchase. I always like to stay on the safe side to have guaranteed help and protection for my electronic devices, so this was a clear option to go for.

My 12 year old daughter got the chrome book for Christmas. Three times i have used the the two year replacement and all three times they made IT easy , and reacted fast and replaced the chrome book once ! This is putting your money where your mouth is . Best Buy backed up the Warranty and I will Always buy my electronics simply due to the service the Geek Squad provides

I like the geek squad protection option! Purchased a few items at Best Buy and have purchased the geek squad protection plan and really appreciate being able to return the item if it falters and am able to get the full purchase price back for the items so that I could purchase something different. I would definitely recommend purchasing a protection plan.

Always a a good idea to have some extra security in case life happens.

Always nice to have a warranty program for damages or repairs.

Excellent service during my Geek Squad spot, prompt and good advice.

The Geek Squad is kind of helpful, but has not done anything to settle my problem. I have a 5 year service contract that now has two years left. I have not been satisfied with my product replacement. Everything comes up on their computer, but they are very hesitant in providing my authorized replacemnt/refund. I am an avid sports enthusiast and now I have no television to view my sports program unless I go to another area of the house - which is an inconvenience.

The Geek Squad Product Replacement plan offers you peace of mind when making those unexpected purchases (TV, remote, printer, etc.). The replacement plan is beneficial when the unexpected purchase stops working for no apparent reason. Thanks Best Buy for the replacement plan and standing behind the products you sell.

I have used the Geek Squad twice. Once to set up my TVs and once to set up a device that will allow my wife and I to listen to TV late without disturbing others. (Bluetooth Headphones and dual connection device.) The Geek Squad people are on time, courteous, and professional. They take their time in doing it right.

I sold it because I never used it. Still in the box brand new. Should have just retured it. No real info to share about this item.

Geek Squad is the best. No hassle warranty. I like the convenience of making an appointment instead of trying to be the first one in line.

I never purchase devices without an extended warranty. This warranty was purchased with the Sony - PX Series Digital Voice Recorder. Thankfully I have not had to use the warranty but I feel secure knowing my product is covered if anything happens to it. I recommend the extended warranty for anything that is eligible for an extended warranty.