Customer Ratings & Reviews

I received excellent customer service and both of the employees who helped me at the till went over and beyond to make sure that I left the store a happy camper!

Geek Squad , thank you so very much for fixing our computer after we had been hacked !!!! What an awful situation, they have gave us reassurance that they would do the best they could to “ fix it” . And they did !!!!! Worth every penny to have Geek Squad protection.

This gave me the peace of mind I needed when I did my purchase. Luckily, no accidents happened, but it’s better safe than sorry, right?

I always get the geek squad protection. It really gives you a peace of mind and they're so helpful with repairs or replacing the product.

I have purchased this protection before and it paid for itself. I have three young children and they are hard on their tablets. The protection plan replaced what the Squad could not repair with no out of pocket cost to me. Excellent!!!!!!!!!!!!!

I will never buy any electronic over $300 without this protection. I have used it 2x on different laptops. If it can't be fixed they will issue a gift card to replace. Totally worth it!!!

I received an excellent service and the person was nice

It's a great product to have stress-free worrying about if it break or anything you have the Geek Squad to help you

Another great service from Best buy! I love the service provided through Geek squad. IT provides great tech support! Thank you Best Buy.

Note that bestbuy new repair policy is to send to microsoft v/s swapping for purchase price which is what they used to do. In my case had battery not holding as long of charge, so took in 1 week before expired. They sent unit out 2 weeks later they replaced with referbished older serial number unit. And that unit had a scratch 3/4" long in display. They sent it out a second time, and that refurbished unit with another s/n came back with battery that was also not holding up as it should. They finally said they would return my purchase price and write this one off as junk return. I then purchased the Surface Pro 9 which I am happy with and took out this Geek warranty again.

I talked with a Geek Squad expert for about 3 minutes, and they were able to take my symptoms and ascertain that the device was hosed, that it should be returned. That is a sign of a good expert, that they will make the right decision with authority when needed.

The agents was a great help finding what i really wanted for college for a good price too, also made sure my purchase was successful and taken care of even when it came from a different store.

Gives me a piece of mind and sense of security. Much needed for valuable products.

Worth the investment! These guys are honest, fair, and very knowledgeable! Will buy protection plan on every electronic I buy!

I had an issue with my daughters laptop. made point end to take it in, geek squad guy sent an email with what was wrong and how to purchase needed repair parts.. took said parts in and bam! few days later laptop alll good and dad didn’t have to pay any other fees. I like

This is a great product to purchase incase something happens to your Amazon Fire 10. Give me a piece of mind that it will be taken care of.

truly awesome. My technology never fails because I’m careful, but it is still technology. The Geek Squad service is worth it.

having the geek squad in your corner takes all my anxiety away!! Get it guys its so worth it.

Very friendly professionals when I requested the repair service and instead they replaced my Samsung Galaxy Tab S5e tablet and gave me the guarantee as stipulated in their service manuals.

This product made a great gift for my grandchild. The geek squad warranty kept me assured that it was covered.