Customer Ratings & Reviews

The agents are professional and usual solve our issues timely. Will purchase most definitely for big ticket items. Great peace of mind

I always add it! protext your devices!! its so worth it on all purchases! nothing is made to last anymore so i always get it

great value peace of mind for any problems after initial warranty

The iPad is a game-changer! Its stunning display, lightning-fast performance, and seamless integration with Apple’s ecosystem make it a joy to use. Whether for work, creativity, or entertainment, it excels in every way. The battery life is impressive, and the intuitive design keeps things effortless. Truly a must-have device!

Every time something fails to work properly they are always there to help me out. Great service!

The Geek Squad are very helpful and are extremely easy to deal with.

The Opal worked well for two years and then died. Fortunately, before I bought it I had read reviews and learned that it was prone to failure so I got the four-year warranty. It broke down two years and two months after we got it. We cleaned it regularly, use the additional filter, and only ran it with distilled water. It definitely requires a lot of TLC, but it's worth it while it's working. We do love ours, but make sure to buy the four-year warranty and remember to do all the recommended maintenance. Geek Squad refunded our money and we just purchased another Opal 2.0.

This plan gives me a piece of mind that if I have an issue - i should be able to get it resolved easier than having to deal with the mfg.

Great plan and price for the size of the product. They went over the plan in detail so i understood everything that was covered and how to call and use if i ever need to.

I haven’t needed it yet but it’s worth it, make sure to always get it when you purchase from best buy

This review has been given without having had to use the geek squad service on this item yet. I have used this service for other items and have always been satisfied. Gives me piece of mind on my purchases.

I stand behind Geek Sqaud. You hope to not need them, but if you do, you're very thankful you made the decision to pay for their protection.

Got the protection plan for a mini fridge I bought. The fridge kept freezing everything even on the warmest setting so I took it into Best Buy and they gave me a new one and it was on sale even more so I got a $5 gift card as well! Great service!!

I can't speak highly enough about the 2-Year Standard Geek Squad Protection from Best Buy. It's the additional insurance that provides peace of mind with every purchase. Knowing that my products are covered for an extended period brings a sense of security. The Geek Squad team has consistently demonstrated professionalism and expertise in handling any issues or concerns. The ease of the claims process and the prompt assistance from Geek Squad make it a valuable investment. It's more than just protection; it's a commitment to customer satisfaction. I highly recommend opting for the Geek Squad Protection with every purchase from Best Buy. It's a reliable safety net that enhances the overall shopping experience.

Given that even expensive appliances are basically disposable now, we have gotten into the habit of always buying the add-on service warranty and Best-Buy's has not disappointed. We've had calls within the first year of owning our new fridge and they were handled promptly - even in this usually difficult to service location. We appreciate knowing that when our appliance breaks down - and it will! - we don't immediately have to go out and buy a new one.

My nugget ice maker failed on me after a little more than 2 years. They had to send it off to a remote service center, and told me it would take 4-5 weeks and I was sad, but then 1 week later they told me that it was unrepairable and basically offered a store credit refund so I could get a new one (or something else). The only catch was that I bought the unit on a good sale, and it was now on not quite as good of a sale so I had to pay a little more beyond the store credit, but the Geek Squad protection plan is still worth it because the process is just so much easier than other retailers who outsource it.

I get these for every purchase over $100 due to I've had too many things fail on me prematurely after the manufacturer warrantee.

Bought the plan to cover issues if they happen. Hopfully fridge will work for a long time!

Was having some issues with a Dell Laptop, running slower and slower no matter what updates I did, driver updates I installed. Went to Best Buy to see the Geek Squad. Decided to purchase a 2 year protection plan. Wasn't exceptionally expensive but in the long run extremely cost effective because it covers ALL the electronic devices in my home including desk top laptop tablets. Since the purchase of the plan I've had 5 other laptops in for various reasons including Windows 11 problems, hard drive problems. Had I not purchased the plan, with the money if would have cost me for each individual computer, I could have purchased a two-week cruise to Europe up the Danube for myself and my wife. Would encourage anyone to consider purchasing Protection if you have multiple electronic devices such as desktops, laptops, tablets, TV, anything electronic. With the plan any purchased installation, such as a SSD HD, if free, you just pay for the part. Well worth the investment.

Hope I don't have to use this, but it's nice knowing that if it's needed it is available. Having geek squad at your service is always a very nice thing. They are knowledgeable, friendly, always willing to help when needed.