Customer Ratings & Reviews

The agent reviewed my Samsung a Best Buy decided its return and replacement.

Hay, if you are spending less than $50.00 for something, forget the Geek Squad protection plan. However, if you are spending more than $200.00 on any product, the Geek Squad Protection plan can't be beat. They will fix it or replace it at no cost. Truthfully, I was skeptical at first. I took my laptop in and they replaced the cooling fan, no charge, no hassle no problem. Gotta have the Geek Squad, Always.

Great value. Easy to purchase. Great to have if anything goes wrong

Great service. Very helpful. Processed my warranty with no problems

Well, the service contracts that I have bought have worked by warding off the electronic evil spirits...I've bought this but cannot comment on the service that it actually represents because I've not used it. But, I'm glad I've had it.

I always get the best help and get my questions answered quickly!!!

There’s very little reason as to why you wouldn’t have protection for expensive electronics. Yes, it’s imperative to do research on the reliability of products. But every now and then, you will have a faulty product. It’s life, it happens. That’s why it’s crucial to have insurance on these products for a reasonable price.

I bought a new DVD/ Blu-ray player with 4 years extended warranty and worthy for Me to be in Peace.

I have used this warranty in the past for other devices. The customer service has been excellent. For my other devices on geek squad protection Best Buy honored the warranty and refunded me the price of the electronic product. So I would recommend this protection to anyone who needs extra peace of mind.

Protection Plan is good if damaged an can't be fixed they will replace

its great to have geek squad protection on my devices

When choosing a squad of technicians to hire to stand by on-call I always look for ones who drive cars equipped with emergency beacons. This is something that you'll want to have simply because they have stores (and geeks) all over tarnation. You don't have to mail anything off, just head to town if something glitches . Mostly I just got the additional warranty because I wanted the peace of mind in case I got one of the items that will inevitably break down after the regular warranty period.

Happy that I purchased he Geek Squad, now a days you can never tell when your appliances will go hey wire and it's always a good to have peace of mind knowing that paying for the extended service will help you if you ever need it. I make it a habit to get the Geek Protection for all my purchases at Best Buy, so far it has been one of the best decisions I have made along with the great purchases I have also made. There is no where else to go for service like Best Buy or selection for what you are looking for.

The Greek geek squad was absolutely excellent in every way possible not only did they come into the house fully following protocol for Cove 19 they also did some extra things for me like sound setting up sound bars in a different room checking my Wi-Fi and programming all the remotes to all my TVs not just the one I bought. I would highly recommend the geek squad and geeks one protection for any item that you buy there’s over $100

All good so far as I haven't had to use the extended protection at this point. I will say though that in the distant past (back when a 65in Pioneer Plasma TV cost between $9,000 -10,000) they allowed an extension of the original extended warranty and honored their coverage in about year 8 of warranty replacing that TV with an equivalent unit (now Panasonic) which is still in use today some 14 years from the original purchase and still a great TV especially for sports, action and 3D movies.

Great job, Geeks! This is a great option to add more warranty at a reasonable cost. This is something that you'll want to have simply because they have stores (and geeks) all over tarnation. You don't have to mail anything off, just head to town if something glitches . Mostly I just got the additional warranty because I wanted the peace of mind in case I got one of the items that will inevitably break down after the regular warranty period.

Worth the investment! They have saved my bacon since we have begun working from home due to Covid. They are careful and provide solutions quickly. They have: upgraded our router quickly and efficiently upgraded our home theater effectively and patiently answered support questions regarding laptop purchase and monitor

I never needed to use it but it was there in case of the need. Best buy is great for all things needed!!!

Like insurance, it may at first seem to be pricy, however, it is SO VERY worth while if and when you have problems. All of the benefits that it offers are great. I saved a bundle with it when I had my computer crashed. They did a great job in explaining the problem, repair options, and doing the final software updates after the work was done. There was no pressure or rush with any of the processes. It gives me peace of mind having it, for any future problems.

I changed two bed rooms into a media room and the geek squad walked me through everything from picking out a TV to the right size speakers for the room to putting TV on the wall and all surround sound and this was 10 years ago never had to call them back for anything they did so when I purchase anything from the geek squad I get there protection because I know they can be trusted.