Customer Ratings & Reviews

I always purchase a Best Buy protection or extended warranty on just about all my appliances and high end electronics I purchase from Best Buy. I have not regret it once. Most times, I never have to use it but the few times I have, Best Buy protection or extended warranty support have been good to me and supported my purchase. I will continue to purchase each type of warranty on my purchases from Best Buy.

Lover protection for my products you never know what could happen and geek squad is there to help

Geek Squad has always done right by me. I've never had a problem.

Definitely comes in handy. Best Buy is the place to go for most of my wants and needs. Worth the price

Always helpful and answered all my questions plus great service

Decent bass for the size. Remote doesn’t have a button for voice mode which is irritating - you have to do a combination of buttons to turn it off/on. If you get it on sale it is a good buy.

Easy to understand and exellent product coverage for the money.A overall exellent value.

With my purchase of my JBL Party Box the Squad recommended a protection plan for it. I normally don’t for items I purchase thinking the 1 year was Fine. After they asked my plan for it how could I not get? At the ball fields with a bunch kids 9 months out of the year. 4 year plan in place now and covers it all! Thanks!

TV is still new. Haven't had to use it yet and hope I won't but it is there if I need it. Got the TV at a hundred dollars off so put that savings of that toward the purchase price just in case. It looks as if it covers most anything and will come to the house to service if need be.

Good service and easy support overall customer experience is amazing will continue to support geek squad and best buy

never needed to use it so far but If I need it it's their

I purchased this with my soundbar system as a backup because I bought the system at almost half off because it was open box and I didn't want to have to pay full price if something went wrong. A couple years after owning it the wireless surround speaker and subwoofer failed to connect. I brought it in, it was sent to a repair facility in Chicago. Within 3 days of turning it in I received an email that it was not repairable and to go to the store for a new one. The regular sale price had increased since I first bought it but I was still given a brand new replacement at no charge. It was worth every penny!

Amazing customer service and easy to use. To many times protection plans make it difficult or deny claims. They are knowledgeable and always helpful when needed.

4 year protection is ok but definitely is not as good as their 5 year protection however it is significantly better than their 3 year protecrion

The agents set up my tv and connected it to all my devices.

The agents were extremely knowledgeable about the unit I purchased and provided me with precise details on and about my purchase. My unit was assembled with accuracy and in a timely manner. I was completely satisfied with my whole experience!

The agente mounted my TV and conected it to all my devices

The service that was provided was outstanding. They answered all my questions and they were very polite about it. I love shopping at bestbuy. Thank you.

I OPEN ITEMS AND ALL WAS PROVIDED AS EXPLAINED, NO ISSUE AT ALL

I HAD TO RETURN A PRODUCT AFTER ALMOST 4 YEARS AND IF IT WAS NOT FOR THE AMAZING GEEK SQUAD 4 YEAR WARRANTY THEN I WOULD HAVE NOT BEEN ABLE TO RETURN MY PRODUCT. I HIGHLY RECOMMEND THE GEEK SQUAD TO FRIENDS AND FAMILY AND THANK YOU AGAIN GEEK SQUAD.