Customer Ratings & Reviews

Hopefully we will never need this. Sad when you buy an LG fridge, stove, etc. listed for thousands they only warranty it for a year. New manufacturing motto is make them to break them. Where is the quality of the past where the Maytag repair man has no work…? Very sad…

Since 20012 we have been using the Geek Squad Protection warranty and I have to say, it is worth its weight in gold. The 2 year warranty really doesn't cover the major appliances so always go 5 on those. Yes, it does cost a bit extra but you can not go wrong. More times than not, when something goes off the rails they just replace it. Love it.

I purchased Greek Squad support plan for my microwave. It is easy to get appointment for service. However, my microwave had issue and the support person told me it costs more to fix and did not do anything. So I am not sure if it is worth it to pay for the plan.

My old dishwasher (GE) only lasted 4 years before it went dead (and then dead once again!). I didn't have a Service Contract, so was forced to diagnose and replace electronics without any expertise with dishwashers. So with the new dishwasher, even though it is a top-of-the-line Bosch that has a reputation for reliability, I feel much better with a 5-year Extended Warranty.

Perfect to get I wouldn’t want anyone else to product my appliances

Any other warranties at any other stores I almost always skip. Warranty is usually pain to deal with. Where's the receipt? Who do I call? Is it actually covered? Will they honor it? Most of the time no. BUT NOT WITH BEST BUY. SO EASY AND GEEK SQUAD IS QUICK, CONVENIENT & COOPERATIVE. I ALWAYS PURCHASE WARRANTIES AT BEST BUY. THEY ACTUALLY COVER STUFF, IMAGAINE THAT. Only suggestion for best buy is to maybe offer a geek squad subscription. Mayb yearly subscriptions OR 3 OR 5YR subscription to geek squad. That would cover everything I buy at best buy. I have geek squad for laptop, arlo, dishwasher, receiver & headphones. Still need carpet cleaner. New car radio & washer dryer. Would love to just purchase a geek squad subscription to cover all. That would be AWESOME!

purchased this extended warranty for the new microwave and hopefully I will not need it. Previous microwave only lasted about 2 years so maybe it will be worth the 99 dollars for a 5 year coverage

Our LG Dishwasher was only 3 years old. A Geek Squad technician came out for the repair. Upon entering all the repair information it was determined that the dishwasher needed to be replaced. Thank goodness for the 5 Year extended warranty. I called the number, gave the project number and within minutes had a new dishwasher coming my way. Thanks to all for making this a smooth replacement!!

Very rarely do you need an extended warranty, but glad we had Geeksquad for our Samsung washer. It is one that side loads rather than top loads. Ours started leaking around the front seal. We called up our warranty number on our receipt (Make sure you keep track of those receipts!) and talked to their repair folks. They diagnosed the problem from our description (and possibly the reputation of side loading washers) and got a repairman out within the week. He replaced the front seal which required taking apart the whole front of the washer. I don't even want to know how much that would have cost if we didn't have our Geeksquad warranty in both labor and parts which were covered. Washer has worked fine since the repair several months ago.

very good service at the store! They returned my Microwave and I will buy a new one! with the credit

Every time I order something from Best Buy I always get the protection plan. It’s great to be protected

I would like to give a shout out to Hosny Tshimanga. He is an in-home counselor for Bestbuy. He was sent to my home to review the appliance I used to have, and advise if there are any concerns with the new appliance I have chosen. Throughout the purchase process, he would help out wheneverI give him a call and has been supportive. So appreciative of his help.

We used Geek Squad to install our new dishwasher, to include disposing of our old washer. The installers were quick and efficient. No problems noted. note: I noticed water sometimes coming out of the overflow valve atop our sink, which is how this valve is suppossed to function ... but given that this is a new washer with new hoses, this should not habe been the case. Geek Squad was prompt in returning to inspect and made a quick correction by shortening and re-routing the drain hose. THis appears to have solved the problem. And the plumber noted that I had a proble (cracked drian pipe connector) on an adjacent sink not related to the washer and told me how to fix it (not related to the washer work), WIthout his quick inspection and advice, I may have had a bad water leak to deal with.

Haven't need for service but comfortable with purchase if needed in future

This protection gives us peace of mind. We know if something goes wrong the Geek Squad will repair it and that is good.

nice services and the best costumer service to that is why i buy in best buy

Bought open box dishwasher with all of its features. Purchased extended warranty to ensure that it will work for the next 3 years. Good Price, and provides me peace of mind. Would do it again

Hope I never have to use the protection plan, but seemed like a reasonable cost to be sure.

The benefit of extended warranties is debatable, since many people never wind up using them. Never having had a range with a glass top, I needed the extra reassurance. The cost of the Geek Squad plan is low enough to make it an easy decision. Another factor was that this plan was about half the cost of the one directly from Frigidaire.

I purchsed awarranty for for my Juicer. One day while using it I must have pressed the plastic piece too much and it got damaged by the blades since the fruit had already juiced. I called Best Buy to get a replacement piece, they asked me to return the whole juicer for a new one! I have increasingly started purchasing more kitchen appliances from Best Buy because after intensive research, on best quality and pricing, I found they had the best prices for my stainless steel fridge/freezer, dishwasher, microwave, Juicer etc. The customer service is excellent!