Customer Ratings & Reviews

I purchased the 5 year extended Geek Squad service plan because it seems cost effective for all of the protection it provides for our new dishwasher. Have not used it yet but it makes me sleep better at night knowing I have this extended protection.

Haven't need for service but comfortable with purchase if needed in future

The Geek Squad helped us out a ton. They brought in our new Samsung stove and dishwasher. They delivered it into the house which saved us the hassle of bringing it up the stairs.

The team who installed my stovetop was SUPERB. Before doing anything, they checked that all the work could be done. They really respected my home -cleaning as they worked, leaving my kitchen as they found it !!

nice services and the best costumer service to that is why i buy in best buy

2 guys delivered. One nice the other guy not so much. The not nice guy was a little destructive to the flooring when pulling out the old range. They did not want to install the tip prevention. Reluctant to level but I insisted. I also had them install the gap cover at the back when they did not want to.

This package was an essential one for my purchase. The protection plan is one you hope will never be needed.

Best buys always offers great option when it comes to protecting your investment. The geek squat protections is above and beyond. I give it a 10.

The absolute best thing to have on EVERY electronic you own! If it drops, gets wet and stops working, screen cracks, or minor scratches the geek squad is there to help! They are so helpful and know their stuff. They have fixed many computers for us and one we actually got back the cost of it in a gift card to purchase another product. And we absolutely added the Greek protection plan again! I won't purchase anything without it!

I just had my thiird LG over the range microweave in 6 years installed. For the rfirst one, I did not purchase an extended service plan. It failed just after the factory warranty expired. Rather than pay for a service call, I just replaced it with an identical one. This time I bought a five year extended service plan. It failed just like the first one soon after the factory warranty expired. It was repaired under the service plan. At about 4 years old, it no longer heated anything. The service plan gave me an allowance towards a new one. I bought another LG hoping to use the same mounting holes in my cabinet. I had it installed by Best Buy and because LG micorwave ovens have proved so unreliable, I again purchased a 5 year service plan. Based on past experience, I expect that I will need it.

very good service at the store! They returned my Microwave and I will buy a new one! with the credit

I always get the five year Geek Squad Protection Plan with all the appliances I get. I wait until the item is on sale and then the price paid for this coverage is a wash. I have found Best Buy totally honors this plan and will repair or replace any appliance if needed. Recently I noticed that BB is using a third party delivery and repair company. Not sure why.

Works well so far as of buying it one week ago but I received my dishwasher with a dent on the top corner so that’s a bit of a bummer :/

I always buy the protection plan and suggest it to everyone else as well. The protection plan has saved me many times and best buys no hassle policy makes it easy to work with.

Hope I never have to use the protection plan, but seemed like a reasonable cost to be sure.

Every time I order something from Best Buy I always get the protection plan. It’s great to be protected

GeekSquad dupport worked with me to insure my microwave in my rental and when I realized the unit was not a proper fit and returned the item, Geek Squad assured me that they will diligently work to return the policy amount.

The performance of this refrigerator-freezer has been very reliable. It is relatively quiet and temperature stable. The tempered glass shelves are superior to plastic for cleaning up spills. The double doors can be opened left or right one first, but closed left first to make the rotating seal work without binding.

Love the design of the LG microwave. Very easy to install and operate.

I have this service any time i got an appliances in best buy and always fix the problem faster and no drama like others insurance