Customer Ratings & Reviews

Haven’t had to use yet thank goodness and hope I never do.

I purchased this plan with my stove. The stovetop cracked randomly while I was cooking without anything hitting it or dropping on it. The technician came out to look at it and was very kind, but the protection plan did not cover this. Even with the protection plan, repairs would amount to roughly $500. In this case one might as well purchase a whole new stove. I will not be purchasing a plan again as it seems it is not worth it in the long run if it does not cover things like this.

Dishwasher failed! Brown spot on electrical box connecting disheasher under cabinet. Now will not work. Called for warrenty service. Took 1 week to make appointment and now appointment is 3.5 weeks out. Totally unacceptable for warrenty work. Won't purchase again!

We have had 3 different repair technicians come out and over 5 different visits and they still have not solved the problem or replaced the unit. They literally have spent more labor money than it would be to replace the dishwasher, and we have not had regulare use of the unit for months.

I bought the protection for my $2k double oven, All they do is extend the manufacturers warranty, so after 1 year old when the plastic parts of my Samsung oven start coming apart they do nothing.

Installed the refrigerator with ease and took my old one out without any problems.

The refrigerator purchase was a great experience, had many to choose from, and compare. We picked out the best one for our family's needs, and love it.

I recently went to Geek Squad for help with my iPad, and I couldn’t be happier with the service. The team was professional, knowledgeable, and very patient in walking me through the issue. They quickly diagnosed the problem, explained everything in a way I could understand, and had my iPad working again without any hassle. What stood out the most was how friendly and approachable they were—no rushing, no jargon, just clear and helpful support. They also gave me some tips to keep my iPad running smoothly, which I really appreciated. If you’re having any issues with your Apple devices, I’d definitely recommend Geek Squad. They saved me a lot of time and frustration.

Our LG dishwasher is the best we’ve ever owned, quiet, powerful, and easy to load. The sleek, fingerprint-resistant design looks great in our kitchen and is simple to keep clean. We haven’t needed the Geek Squad warranty, but it’s nice peace of mind knowing it’s there. In the past, their service has been easy to use and dependable. Overall, we couldn’t be happier!

Great product and the Best price ever! I love the stove. This is the first one like this I’ve ever owned and it’s really good.I love the air fry feature in the oven and it’s really nice. The extra drip pan in the oven is also an added bonus!!

I got the extended warranty for my front load washer. After I was getting an error problem and it would not get rid of all the water I called Geek Squad for warranty help. They showed up and fixed it. No problems afterwards.

I recently had the pleasure of using Geek Squad’s delivery service for my new appliances from Best Buy, and I must say, the experience was outstanding from start to finish. Professionalism and Courtesy: From the moment the delivery team arrived, their professionalism was evident. They were punctual, arriving exactly within the scheduled time frame. The team introduced themselves politely and explained the process they would follow, ensuring I was comfortable and informed every step of the way. Outstanding Service: The level of care they took in handling my appliances was impressive. They used protective gear to prevent any damage to my home during the delivery and installation process. The team worked efficiently and meticulously, ensuring that everything was set up perfectly. They even took the time to test the appliances and walked me through the basic operations, which was incredibly helpful. Attention to Detail: What stood out the most was their attention to detail. They made sure to clean up any packaging materials and left my home just as they found it. Their commitment to providing a seamless and hassle-free experience was evident in every action they took. Customer Focus: Throughout the entire process, the Geek Squad team was courteous and attentive to my needs. They answered all my questions with patience and provided valuable tips on maintaining the appliances. Their friendly demeanor made the whole experience pleasant and stress-free. Conclusion: Overall, I am extremely satisfied with the service provided by Geek Squad and Best Buy. Their professionalism, courtesy, and outstanding service exceeded my expectations. I highly recommend Geek Squad for anyone in need of appliance delivery and installation. They truly go above and beyond to ensure customer satisfaction.

I have been using this gas range for almost 2 1/2 years and I love it as much today as when it was brand new. Great oven and burner capacity and easy to clean.

This little washer was perfect for my needs. I spent weeks looking for a portable dishwasher once I moved into my new place. It was a pain in the rear to unbox but once I got the dishwasher into place and installed the faucet adapter I was ready to go. I hooked it up and turned on the water and was immediately soaked by a spray of water from the adapter. Whoops. Removed and reinstalled with various included washers several times. I really had to crank on the adapter to get it to handle the water pressure and the flow of water from the tap is kind of out of control now, but hey, I’m never hand washing dishes again so I don’t care. With quality detergent, this dishwasher absolutely cleans the dirtiest of dishes. It can even sanitize. The run times are pretty long on higher settings and I’m betting the power consumption goes up just as much, but the standard setting is 90 minutes and cleans everything I put in it while using a shockingly small amount of water. At the end of a cycle it steams the remaining water and all you have to do is let the steam out and viola, dry-ish clean dishes. It’s a bit cramped inside so I had to learn how to properly load it, same as any dishwasher. RTFM. If you just put dishes in any old way it won’t clean properly. The largest pots, pans and casserole dishes don’t fit as well or not at all so temper expectations and expect to still have to hand wash the largest of your kitchen cookware, though I admit to being surprised by what I have stuffed inside of this machine. The top rack also has its own washer arms so it has to mate with a water outlet in the back of the washer. If you don’t check that this is properly seated then the door won’t close fully and you may damage something. I haven’t damaged anything yet after months of heavy use but if there is a failure point anywhere on this machine, it might be me breaking something by closing the door too enthusiastically while the top rack isn’t fully seated. For apartment or trailer park living, this dishwasher is perfect. I love the counter space it adds to my kitchen by virtue of having a built-in countertop. I can wheel it around easily and don’t have to hand wash dishes every day so the fact that it looks nice while it does a good job of washing them for me is just icing on the cake. Docked a star for issues with the adapter and a finicky top rack.

Though nobody wants to experience a failure of an appliance, our Geek Squad coverage has saved our butts. Living in a rural location, it is nearly impossible to obtain repairs. GS has replaced our applicance more than once. We paid nothing for the replacement including parts and delivery, and only spent money on the new GS coverage.

I am a huge fan of the Best Buy warranty plan, or, as I like to call it, the "it's not my problem" warranty. If it stops working during the warranty period, I just take it back for a full refund or replacement. That's it. No dealing with some factory tech support. No telephonic trouble shooting. Just take it back.

The Geek Squad is always so helpful every time we use their services. I never walk away without a new tidbit of use knowledge. Example, they always have little helpful tips on navigating through the Best Buy app to get things done and save me time! Thank You Geek Squad!

Just great that I have the protect protection even though I know KitchenAid is a very reliable product

I would not recommend anyone to purchase Best Buy Installation services. They installed a refrigerator in my house however they installed incorrectly and cause water damage to my home. Best Buy later denied installing the refrigerator although my paperwork and home cameras shows they did. The deliver team lied about installing the refrigerator. After being a Best Buy customer and rewards member for over 20 I have decided to never use Geek Squad or Best Buy installation services EVER AGAIN

Works good,quiet, only thing is the handle catches the light and makes it look dented. Not the prettiest,. I had to order it on line and if I had seen it in the store probably wouldn't have bought