Customer Ratings & Reviews

Person was extremely knowledgeable and patient. Helped me resolve my problem in about 15 minutes

I purchase Geek Squad protection for all appliances and electronic equipment. Previously, i used it 2x to replace bad products. One example was a 50" large screen Samsung TV, that was expensive. The unit went out after 2 years. The repair company took the TV and did not fix it within the 30 day time limit, giving excuse after excuse. Finally after complaining to BestBuy, they then gave me a choice. I could get a similar brand new replacement, OR I could use that "credit" to upgrade to another TV. I chose to upgrade to a 65" TV for the small difference in price. I was very happy how Best Buy handled that problem and have enjoyed my larger TV .

Absolutely amazing customer service from day one. I was having a horrible time trying to get my new printer to connect to my computer and they helped instantly and got everything fixed for me remotely! They answered all my questions and walked me through the process so that I could fix it on my own next time as well. They were so kind and helpful, and when my printer no longer worked they helped me find the best option for replacement that was an upgrade for my small business.

I but my printers from BestBuy because of this warranty. If my printer stops working (which, by experience, I have found they always do) I can take it back & get a comparable replacement. If the replacement costs more, then I pay the difference & I am back in business again.

This printer is a lifesaver. I did my research and this is exactly what I need. I’m a first year nursing student and this printer has allowed me to stay prepared even when my professor emails us the night before to print out assignments. I would recommend this product to anyone looking for a reliable printer that can print from your cell phone your tablet and many other mobile devices with the click of a button.

It is often recommended NOT to get additional warranty/maintenance coverage when purchasing a new product. I would agree and disagree depending on the environment your product is to be used. For appliances it's a judgement call. For all my devices that I carry and/or use and depend on full time, it's a no brainer and I get the coverage for peace of mind and convenience. I'm rough on my devices and the ability to quickly get them fully restored is very important. When (not if) they break, I can quickly take them to Best Buy and get them serviced/repaired and go about life. BestBuy has replaced my iPhone case twice and screen protector four times in the past 2 years hassle free. We have the extra coverage on all the family's portable devices. While the decision to get extra coverage on some devices may be debatable, the choice of the Best Buy Geek Squad coverage for my personal devices is not.

If you purchase Geek Squad Protection, don't let Best Buy send out a 3rd party company to do the work. We had sears home appliance repair sent out by Best Buy and they were terrible. Unprofessional, didn't fix the appliance and never came back out when the parts were sent to me. Make Best Buy send out Geek Squad. It's what you paid for. Fine print in the agreement may very well say a 3rd party may provide the repairs. Just tell Best Buy that the 3rd party is not welcome in your home. That's what I did and I've had Geek Squad come out ever since.

Very professional, provided good suggestions & was able to complete the work as quick as possible

Great for a home office! The print quality is crisp and consistent, and the overall performance has been reliable. The price is very reasonable for what you get, and the ink is surprisingly affordable compared to other brands. The cartridges last a long time, even with frequent use, which makes it a budget friendly choice. It’s easy to set up, easy to use, and perfect for everyday printing needs.

Smart move to protect your purchase. I trust the printer but with this added protection I have peace of mind.

I have brought my technology to Geek Squad several times and they are always helpful and quick to solve any issue free of charge.

This warranty saved me having to buy another printer.

I am happy that I bought this protection for my Epson printer-scanner-fax. I bought it on the recommendation of my son-in-law who found his protection plan to be valuable when his higher-end printer needed to be fixed. My printer has duplex scanning feature that I highly value, so I want it to be able to be fixed if it ever needs it. My last printer didn't have a service plan and it made me sick to have to replace it.

geek squad was able to help me within 24 hours set up my new computer and follow up when needed

I am so glad I purchased the protection plan for my printer. It gives me great peace of mind knowing that any technical issues or hardware failures will be handled by professionals. Definitely worth the investment for the long term!

I bought a laser printer, set it up and used it for about three months. Then, it suddenly stopped working. I ignored it for a few months, then I tried to set it up again, with no luck. It just wasn’t responding. I tried several times. I was going through some stuff, and I realized I had purchased the Geek Squad printer plan, which I had forgotten about. I took the printer back, they refunded my money and then I purchased a new printer, which I am very pleased with. This plan was definitely worth it, both in time saved, no hassle, and prompt and pleasant service. A+

I've had multiple interactions with Geek Squad, and each time they have consistently delivered service that goes above and beyond. The expertise and efficiency of the Geek Squad team are truly commendable. Exceptional Problem-Solving Skills: 5/5 Every issue I've presented has been resolved, typically within minutes. This level of efficiency not only highlights their technical expertise but also their commitment to customer satisfaction. Professionalism and Courtesy: 5/5 The Geek Squad staff consistently demonstrates professionalism and courtesy. They listen attentively, explain the process clearly, and ensure that I am comfortable with the solutions provided. Speed of Service: 5/5 The quick turnaround time is remarkable. Knowing that I can rely on them to address and solve problems swiftly is incredibly reassuring, especially in situations where time is of the essence. Overall Experience: 5/5 Geek Squad has established itself as a dependable and highly skilled service in my experience. Their ability to consistently go above and beyond, combined with their rapid response time, makes them an invaluable resource for tech support. In summary, I highly recommend Geek Squad for anyone in need of tech support. Their exceptional service, from their technical prowess to their customer care, sets them apart in the field of technology services.

Every year around the holiday season I turn to B/Buy for all my holiday gifts To insure the recipient's peace of mind I inform them in the event of a problem with whatever device I’ve gifted rest assured that the device will either be repaired or replaced From my history of past purchases with Best Buy I myself have not only purchased Geek Squad Protection on the separate devices gifted to my friends but enrolled in the “Best Buy Total Protection Plan” that gives me reassurance all purchases will continue to bring happiness and peace of mind to myself and my extended family

Absolutely fantastic. I got some really good help at the Bloomingdale store.

Very helpful and resolved the issue quickly. They made sure to look up my item and had it delivered to my home for convenience.