Customer Ratings & Reviews

very good choice for four years protection!!!!!!!!

Have always had knowledge and friendly tech team members. They stay on the job until the customer is satisfied.

Just purchased so don't know if it will be used but thought it was worth the cost

Having this protection makes me worry less if something happens.

I'm glad I buy protection for products.I buy cause you never know when something will go wrong.But i'm glad Best Buy honors,The warranties as needed.

This is a really good product. We have three cats and two are Maine Coons and one of those is quite large. The vessel wasn’t tall enough for him and he wasn’t comfortable in it so didn’t use it and did his biz elsewhere so we returned it. The customer service from Litter Robot was great and the app worked well. Two of the three cats were fine with it, just the one ultimately was not. It wasn’t a problem with the unit so still receiving 5 stars. I would still recommend.

Always enjoy Geek Squad protection, can help whenever you need that peace-of-mind service for your products!

1 hour pick up is way better than waiting for shipment from manufacturer. Especially when it’s the same price.

The Greek Squad has always been very helpful to me when something goes wrong with my laptop. Highly recommend.

Not bad product at all was with the $ Would get it again

Definitely should get any protection with any big purchase, the $40 charge for the protection will save you if god forbid you needed a $200 repair

When you buy something like a laptop, buying a geek squad is a must

The Geek Squad Protection Plan provides convenient coverage for repairs, replacements, and certain accidental damages, offering peace of mind beyond the manufacturer’s warranty. While it’s not cheap and some exclusions apply, it’s a solid choice for protecting pricey electronics you use often.

Well worth the money for this service. It pays for itself, especially you buy from there often.

love Best Buy’s protection plan—it’s the main reason I keep buying products from them. It’s honestly the best extended warranty I’ve ever used. Whether it’s money back or product replacement, the process is simple and hassle-free whenever there’s a problem

love Best Buy’s protection plan—it’s the main reason I keep buying products from them. It’s honestly the best extended warranty I’ve ever used. Whether it’s money back or product replacement, the process is simple and hassle-free whenever there’s a problem

The geek squad is professional and they know what they are doing. I never have a problem with them, they solve my problems

Our washer and dryer have had some issues and the techs are great. Love the window for the appointments and they are always very professional

Can you give 10 stars cause 5 isn't enough. Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

The return process was seamless. I brought my lights in that weren't working and immediately helped me with the return.