Customer Ratings & Reviews

Not yet used, but purchase experience was efficient

It works as it should. I have no complaints. Thanks

This couldn't have gone smoother. Walked in (even a little late). They looked at my printer (literally, just looked at it) and asked if I wanted a replacement or refund. Got the replacement. Awesome service! Thanks!

Always works the only issue is when you sign up for the ink you have to keep it paid and only use the ink they send

This all-in-printer is compact. I must admit that it is heavier than I thought it would be. Will use for light print jobs. Have not used yet.

Hopefully I'll never have to use my 4-year replacement plan, but it's nice to know that I have the option, especially on a printer. I've used this plan in the past on previous devices, and I've liked the experience in the past. Very easy to use, and Best Buy gets me set up.

Geek Squad is very helpful when needed. Highly recommend them

Always love Geek Squad and their Service Protection Plan. Honestly haven’t seen anything out there which can beat them. Highly recommend for more, if not all, of Best Buy’s products! Will buy again!!

I always try to get the Geek Squad Warranties for electronic items I buy that are above $50 or so and they usually pay off quite nicely! They usually don't cost that much more to buy and are well worth the peace of mind in knowing that you're pretty much guaranteed a working product for the duration of the warranty and sometimes for years beyond. Being able to get a good warranty is the main reason that I still buy most of my electronics from Best Buy. I will keep buying & recommending Geek Squad Warranties for as long as they keep providing quality services for quality products.

I haven't needed yet bought it incase I have any issues with it great printer

I just used this same type of plan on a 2+ year old printer that became defective. I took it to the store and because it was not repairable and no longer in stock, I was issued store credit for the total original price. The process was painless and the folks at the store were very helpful. I took the store credit and bought another printer right away and of course bought the 4-year plan.

I am happy with the value this protection plan offers and that it’s an affordable price to feel secure with my purchase for the next several years

My two year old printer broke and because I had this insurance I was able to pick up a new unit for free! Definitely ended up being a good decision for me!

I have used Geek Squad in the past and always appreciated their service and with this 4 year package I know I can use them in the future.

The agents treated me with class and respect. Nothing but great things to say about their help.

When I purchased my TV I got it home, set it up only to see that there was a small crack in the corner of the screen which made the TV unwatchable. Took the TV back to Best Buy and took it the Geek Squad and they looked the TV over and replaced the TV. Made me feel very comfortable. Asked a few questions without making me feel uncomfortable. They really are professional, would be lost without them when it comes to electronics.

Best Buy stands by their warranty program and will actually replace your appliance or device with no problems. I hope that never changes!

Definitely worth it. Unfortunately the print head caused an issue and spilled the ink. I was able to replace my printer with no hassle. Bought the protection plan on the new printer

My second HP ENVY printer. I use an HP ENVY PC. I Recommend HP products

Seven months earlier, I purchased a printer and a Geek Squad Replacement Agreement. After years of use, my old all-in-one printer finally failed. Who needs insurance for reliable products? I questioned my purchase but since BestBuy price matched my printer purchase, I was willing to support my brick and mortar business. The printer was at a secondary location and not used monthly. Surprise, the printer failed at 5 months. I had forgotten that I had this coverage and it took me a couple of months (mistake) to verify that it was the printer and not me. After looking for a replacement printer, I remembered that I had Geek Squad coverage and took the printer to BestBuy where the Geek Squad without hesitation issued me a pro-rated credit. This time I did not hesitate to purchase Geek Squad replacement coverage for the replacement printer. As with all insurance, I expect (or hope) the printer will stand up to my use and not need this insurance, but if it fails GeekSquad and BestBuy are there to support me.