Customer Ratings & Reviews

Great support and nice professional staff (phone and in-person). However, I do not find it as good as a great deal as before this year - and almost didn’t renew my plan this year because of it! This is because I don’t think it was a good move for Best Buy to remove the in-house support that was included up until this year! As a matter of fact, I don’t know I can justify keeping up with my membership for years to come.

Ive never purchased a sound bar system ever. But let me tell you. No need to look no further. My living room is 12x12. Small but it feels like a theatre when playing games online or just watching a movie. This thing is loud! And can go louder with tons of options to adjust sound. Only thing i didnt like was the Bluetooth sometimes is hard to connect to my LG tv. And the side speakers that mount to the was are all wired. But other than that this is perfect for my needs!

If you buy you electronics from Best Buy this coverage is well worth getting they handle everything for you

Geek Squad hands down best system that Best Buy has and I love how they repaired literally anything

Excellent customer service. Excellent service overall sales people were very informative and pacing

I definitely recommend always getting this insurance from Geek Squad. This has saved me lots of hassle, and any Best Buy honors it and helps fix or you get your money back. But most definitely, you get to exchange to a similar but upgraded product if not available anymore, or you can pay the difference for your next new item. They are polite; I've been to different states' Best Buys and it's always honored.

I will be controlled only to you and I can actually see the numbers and the display

Easy to use protection plan. Hassle free when solving issues with purchased devices.

Geek Sqauad service is excellent and timely. They have expert techs and reps to help you on the phone and while installing your eaquipment.

I would get a standard Geek Squad Protection with every large appliance I buy from Best Buy. I have purchased this protection for TV's, soundbar, Coffee makers, Ring doorbell and cameras. I would suggest to anyone--- to always buy this protection. I have used the protection twice now, and received a replacement item with no issues from Best Buy. It is the best insurance you can get.

I always try to take advantage of the Geek Squad product replacement plan. I like being able to return an item if it goes bad without the hassle of shiping it off to someplace . Over the years I had to replace several products after they had gone bad and it was no problem to go into the nearest best buy and at times get the next generation of a product out if the model that I was using was no longer availble. So yes for me paying a few extra dollars was worth it. The only time that I might not pay for the extra protection is when the coverage that I am trying to get is close to a hundred dollars for the item, such as some tablets that I have bought, however that might depend on the item because I got coverage on a washing machine and a dryer at one time and although I may not have to ever use it at least I know that I am covered and for me that makes it worth the peace of mind that I will get. So in conclusion you have to way the risk that you are willing to take and for me it has worked out well over the years and I have no complaints.

Haven't had to use it yet. Reviewing for the chance to win a gift card

Have not had to use it thankfully but we have it so that’s a plus

Soundbars for TV’s are like popcorn for your Movie Theatre experience. You don’t need it, but you are missing the experience if you don’t have it. I’ve been using a competitor brand soundbar for around 3 years now and I can no longer go back to not having one. For those of you that have more than one monitor for your computer at home or at work, you know once you go more you can never go down again. This Samsung soundbar has amazing immersive sound with the Dolby Digital 5.1 DTS Virtual:X it will seem like you are there! It completely surrounds you in a 3D sound effect. It encompasses you from in front, both sides and even bounces off the ceiling. There is a dedicated center speaker that enhances the dialogue, so you don’t have trouble hearing the dialogue over the noisy background noises or explosions.

Geek squad is very knowledgeable and professional. Highly recommended for assistance with anything we have needed for products we have purchased from Best Buy.

Geek squad is very good at protecting. One of the geeks went as far as to taking punches so that we wouldn’t have to endure it

This unit is a beast. I purchased a more expensive unit for myself (with 520 watts) and this unit for my sister. I set up this Insignia unit and compared it to mine, side by side. I am really happy with my soundbar, but the sound on the Insignia is also good. I wish the Insignia came with an HDMI connector. It does have RCA connectors (Red and White) that you can connect to the back of your TV. Most TVs can connect that way. You can also connect with an Optical cable, for $20, if you prefer. My sister was impressed with the sound.

Great team work never had any issues or problems when asked for any services

Everyone on the Geek Squad have been so helpful answering my numerous questions. I come in several times to purchase replacement items and research future purchases. They know when to stay nearby and when to let me wander about uninterrupted.

Best buy geek squad protecion plan is goated ive used it 2 times and it was seamless they exchange my item for a new one easy interaction