Customer Ratings & Reviews

Haven't had to use it yet. Reviewing for the chance to win a gift card

I opted to have the Geek Squad install my 65" Samsung television and I'm so glad I did. They took care of the inwall wiring, mounting the television on the wall and doing all the setup. The setup seemed more complex than I would have expected, so I'm glad they took care of it.

Have not had to use it thankfully but we have it so that’s a plus

The problem with buying quality products is that the manufacturers warranty usually doesn't last long enough. That's where geek squad protection plans kick in. I love them and I purchase one for every major purchase I make at Best Buy. Regardless of the cost up front, they are a worthwhile investment. And if they're ever needed, the money they save you is a lot more than the money you paid up front.

Best Buy has the best extended warranty plans, hands down. The last time I had to use one was when my Google Nest doorbell camera stopped working. I brought in the main unit and was told to grab a new one off the floor. It was a newer model and happened to be on sale for $10 less than what I originally paid. I got that $10 back in a gift card. The process has always been so easy. Redditors, like myself, always recommend them.

Great team work never had any issues or problems when asked for any services

Geek Sqauad service is excellent and timely. They have expert techs and reps to help you on the phone and while installing your eaquipment.

Great value for the price. I love listening to music with them.

Always a big help when asked. Reasonable cost for what is included

Geek squad is very good at protecting. One of the geeks went as far as to taking punches so that we wouldn’t have to endure it

Great support and nice professional staff (phone and in-person). However, I do not find it as good as a great deal as before this year - and almost didn’t renew my plan this year because of it! This is because I don’t think it was a good move for Best Buy to remove the in-house support that was included up until this year! As a matter of fact, I don’t know I can justify keeping up with my membership for years to come.

Geek squad protection eases your mind if something were to go wrong with my product

This was my first true AV receiver I ever purchased. Before I had only gone with “all-in-one” setups by Samsung. While those were good for living in a small apartment with many neighbors, once I lived in a space that allowed me more freedom, I knew I wanted a more powerful sound system. With a 7.1 setup and Dolby Atmos as well as DTS:X decoding, this mid-range receiver absolutely blew everything I had in the past out of the water. With tons of customizable settings, this is more than capable of allowing for comfortable night-time viewing without sacrificing too much surround sound as well as maxing it out to 11 when you want to test your speakers or just show off. My ONLY complaints with this is that it lacks some of the sophistication I’ve seen higher end receivers have when it comes to higher tones/treble. While not constant, often enough there would be noticeable static from the center channel during certain dialogue moments (typically when people are screaming or yelling, but sometimes even when talking at room volume). This may only be truly noticeable to an audiophile’s ears, but it can be frustrating none the less. The final complaint is that unfortunately my unit no longer works after 5 years of use. I went to go turn it on with the power button on the receiver itself and there was a static shock that shut the receiver down and it never came back on. This was after my warranty period had expired, so I was simply out of luck. I can’t definitively say this is a fault of the product itself and just a 1-in-1,000,000 chance on my part, but it may be worth noting regardless. Either way, this is a very powerful receiver for a mid-range price that I would argue is worth more than what I paid.

The people here always know how to help with any of my device issues.

Quick and easy, with ease of mind for protection and questions

Husband loves it amd wants another one. Here to get it

Ive never purchased a sound bar system ever. But let me tell you. No need to look no further. My living room is 12x12. Small but it feels like a theatre when playing games online or just watching a movie. This thing is loud! And can go louder with tons of options to adjust sound. Only thing i didnt like was the Bluetooth sometimes is hard to connect to my LG tv. And the side speakers that mount to the was are all wired. But other than that this is perfect for my needs!

Good to have good to have when you need it it's there

Geek squad is very knowledgeable and professional. Highly recommended for assistance with anything we have needed for products we have purchased from Best Buy.

Best buy geek squad protecion plan is goated ive used it 2 times and it was seamless they exchange my item for a new one easy interaction