Customer Ratings & Reviews

Badly installed incomplete had to talk to customer service more than 5 times still not complete, messy left tapes and didn’t have good manners look for something or someone to blame instead of doing the installation all excuses no solution.

See my review for the product. Its all explained there

We were in desperate need for a new refrigerator as our LG compressor went out for a second time. This was a desperate situation to get one right away. Had it delivered and set up for us. It’s a simple refrigerator.but it’s done the job for a couple of years without a problem.

I'm really glad I went with this fridge. I was so annoyed with friend's fridges that had a drawer for a freezer. They always lost track of what was on the bottom and had to dig. This one has tons of room in the freezer. You can fit a lot in the door bins. I attached a pic of a big frozen pizza to show that it fits. I wasn't sure it would! My only gripe is that you have to put some effort into closing the doors, they don't just close on their own.

I purchased the **5-Year Standard Geek Squad Protection** for my new refrigerator, and while it offered peace of mind, my experience was a bit mixed. When my fridge unexpectedly stopped cooling, I contacted Geek Squad immediately. They scheduled a technician visit within two days, which was prompt. The technician diagnosed a faulty compressor and informed me that the repair would be handled by a third-party service. Unfortunately, coordinating with the third-party repair service proved challenging, as they were difficult to reach and not very responsive. After some back and forth, I ended up receiving a refund for the original cost of the fridge. One important thing to note: if you purchased an open-box item, like I did, Geek Squad doesn't replace it with an equivalent model. Instead, they provide a refund, and if you choose to buy a new appliance, you'll need to pay the price difference and purchase a new protection plan. This policy can be a bit inconvenient, especially if appliance prices have increased since your original purchase. Overall, the protection plan did cover the issue, but the process was more cumbersome than I anticipated. If you're considering this plan, it might be smoother with brand-new items rather than open-box purchases.

We were looking to downsize and streamline our kitchen and this refrigerator caught my attention, the lines of the product are beautiful, simple, and aesthetic. The design is very modern and I appreciate how easy it is to clean. The stainless steel is finger print resistant and any smudges wipe away very quickly with little effort. It has a fair amount of space for a small family or an individual. It has lots of areas to organize the content without being over packed. The refrigerator is extremely quiet, much quieter than the one it is replacing. I like that the temperature can be set by phone-- great feature if you need to blast chill something, or for a dinner party prep. Overall, I really do like this fridge. Personally, I would like it a little better if it also had a water dispenser and a touch more size.

Still haven’t had to use the Best Buy warranty. Had to use the manufacturer warranty. They then sent a quote for an extended warranty, which cost more than Best Buy, with less incentives. I’d recommend the warranty on any purchase over $1000

I recently used Geek Squad Standard Service, and I was thoroughly impressed with their professionalism and expertise. From start to finish, the experience was smooth, hassle-free, and exceeded my expectations. Excellent Customer Service Scheduling an appointment was easy, and the staff was very friendly and helpful. They took the time to listen to my concerns and explained the service options clearly. Knowledgeable and Efficient Technicians The technician arrived on time and was incredibly knowledgeable. They quickly diagnosed the issue and provided a clear explanation of the problem and the steps they would take to fix it. Their expertise gave me confidence that my device was in good hands. Fast and Effective Repairs The service was efficient and thorough, and my device was up and running in no time. They also offered helpful tips on maintaining my system to prevent future issues. Fair Pricing and Great Value For the level of expertise and convenience, the pricing was very reasonable. It’s great to know I have access to a reliable service whenever I need tech support. Final Verdict – Highly Recommended! Whether you need troubleshooting, repairs, or setup assistance, Geek Squad Standard Service is an excellent choice. Their knowledgeable technicians, friendly service, and quick turnaround make them a go-to for any tech support needs. I highly recommend Geek Squad for their outstanding service!

I purchased a refrigerator from Best Buy, and the entire experience—from browsing to delivery—was smooth and professional. The website made it easy to compare models, and I found one that fit my kitchen perfectly. The delivery team was punctual, courteous, and installed the fridge with care. The fridge itself is fantastic: quiet, energy-efficient, and spacious. I especially love the adjustable shelves and the sleek stainless steel finish. It’s made a noticeable difference in food freshness and organization. Highly recommend Best Buy for major appliances—great selection, fair pricing, and excellent customer service!

My dream fridge! Have had this fridge for about 6 months and I couldn't be happier! My favorite aspect is the bottom left portion can be used as a freezer or additional fridge space. Every single fridge should be made like this!

I highly recommend the Geek Squad Protection purchase for all appliances. They have been very responsive if I need a repair and in the case of an LG refrigerator and attempting multiple repairs of the same nature, my refrigerator was replaced at no charge.

I come to Best Buy mainly for their Geek Squad protection! I have had to use them a few times and every time they were fast and efficient. It’s truly the only warranty I have ever bought that I have not regretted. I have bought for all my bigger appliances.

Very happy with this purchase. Has a light inside so you dont need to turn on the lights to see inside. Nice size. Sliding basket also.

Like most insurances, you buy because you hope you never have to use it. Years ago we bought on a fridge and we were very glad we did, it paid off as it failed within the warranty period and they ended up replacing the entire refrigerator. Now, we hope this doesn't happen with this one, but our new KitchenAid refrigerator is an investor of sorts, so we did buy the protection. The Floor Manager at our local Best Buy was terrific. Not pushy, but informative. Thanks Best Buy...hope we don't need this but we'll sleep a little better knowing we have it.

Worst Experience with Best Buy Geek Squad 1. We reported an issue to Best Buy Geed Squad regarding the Water Dispenser of our LG Refrigerator (Model Number: LMXS30796S) not working on the 21st of April 2025. 2. A Service Appointment for Repair (Service Appointment Number: 106351239) was scheduled on the 22nd of April 2025 to diagnose the problem. 3. A Geek Squad Technician called Sherry came home to diagnose the problem. She did some initial diagnosis (We paid $120 Diagnosis fees) and She ordered some new parts as part of the Problem diagnosis and resolution. 4. Sherry set-up a follow-up appointment on the 1st of May 2025 to install the new parts. 5. On the 1st of May 2025, We got an automated message that Parts were delayed and the appointment was automatically rescheduled to the 8th of May 2025. 6. On the 8th of May 2025, Sherry arrived with the Parts to replace. One of the Parts which arrived did not fit the LG Model. She replaced the other 2 parts and concluded that the Problem did not get resolved. She promised to sync up with her team and get back to us on the 9th of May 2025 with a Status. 7. We did not hear back from Sherry on the Problem since the 8th of May. 8. I reached out to Geek Squad Customer Support on Monday, 12th May 2025 to get the latest on the current situation. Looks like Sherry did not update the Customer Support Portal on the latest status. All the Customer Service Representative could tell me was - Parts has arrived and We need to setup an appointment to install new parts. This was totally incorrect. 9. I asked the Customer Support when the earliest appointment was and I was informed that earliest somebody could come was the 16th of May 2025. 10. On the 16th of May 2025, I get another automated message that the Service Appointment is being scheduled for the 22nd of May 2025. 11. I called Customer Support and escalated the issue (Case ID:357197222). I was promised that Sherry's Manager will look into the issue and try to resolve the issue at the earliest. 12. I got another automated message on the 16th May 2025 that a Service Appointment was setup for the 17th of May as the Manager somehow got the parts and will take care of the issue on the 17th May. 13. On the 17th May, I get another automated message that the Service Appointment has been scheduled for the 22nd of May. 14. We have been without our Refrigerator since 20th of April and Its been nearly 1 month since Best Buy has been rescheduling one appointment after another. I have totally lost hope in Best Buy solving my issue. This is coming from a Best Buy Customer for the last 10 Years buying the Everything(Electronics and Appliances) Sincerely Krishna Chandrasekharan

So far I found that the app that controls the fridge is interesting with data and control features, energy saving settings and updating the fridge itself software and more. Legs on fridge are for leveling the doors with each other, not for leveling the fridge. I found that the water dispensed does not get very cold unless you turn down the temperature of the fridge itself and the water is not cold for very long compared to my last fridge. Not so sure I like the doors going up higher than the rest of the fridge because it makes it harder to store things on top of the fridge. The back tilt of the frige seems like a lot is part of the self-closing door feature. Inside door controller for fridge doesn't stay popped in on one end not sure if this is a flaw from the manufacturer but the one on display at Best Buy wasn't like this.

The agent was professional and knowledgeable. But the call center need to improve. My appointment got rescheduled twice. The second one they only gave me 7a to 7p window. I called several times to get the narrow 4 hour window, they chorister give me an anwer, they also confirm that the tech will be there. Nobody showed. It was a weekday. Meaning, we the customers have jobs too. This is so disrespectful and bad customer service. The way appointments are set up needs updating.

Love my fridge.The features are very good and useful for meal planning. I know when an item is about to expire. Writing notes is awesome.

Since this was a major appliance, I figured I should get the 3-year plan and not 5-year plan. I chose the shorter plan on the assumption if something is going to break, it will be sooner than later.

love having the protection. it a piece of mind and all have to do is call BB and they handle it all for me.