Customer Ratings & Reviews

Covers everything that is needed, highly recommend

I am grateful to have had geek squad install my dryer with ease they were very quick and efficient

The delivery guys were awesome! So kind and professional.

The Geek Squad technician was prompt, knowledgeable and the 5-yr extended warranty was worth the price I paid.

Worth it because my friend's washer broke down after four years and he had to buy a new one so I think it's worth it. Free installation alone was worth it.

This was exactly what i was looking for. Was the correct model from Samsung website. Great deal, awesome experience with home delivery. Definitely recommend!!

Good to have peace of mind with our purchases. Love this service.

Great warranty!!! Not too expensive & 3 years of coverage!!

Always try to get “open box” or demo models when buying appliances. Best thing is Best Buy still offers warranty extended coverage on these items

This is so necessary for today's appliances of today. Appliances don't last like they use too

Very glad i purchased this warranty. Our LG washing machine died at 2.6 years!!!

I’ve yet to use it but it’s great to have just in case

I love my washer and dryer they both have a big tub for heavy loads

Hoping we never have to use the warranty but price wise we could not pass it up

This dryer caused damage to our house from overheating. There is a clear flaw in Geek Squad Protection Plans - they are only good for minor repairs. I was passed on to their insurance company for the damage - Sedgwick - it’s coming up on a year and I have revived no reply from them. I called Best Buy for a claim number so I could go at the insurance company and because of some strange internal policy they will not give it to me. I also called the escalation department who said the insurance company would call within 24 hours …. and still got no response.It’s really silly at this point and it’s wise to be cautious of this program - if something larger happens to your appliance- you will get no where - there are other companies that offer much better plans so it’s important to shop around.

Great protection and peace of mind. Actually priceless.

Extremely knowledgeable- pleasant and prompt- very pleased

They installed the washer in a very short time I was very surprised.

Installation was overall great. they navigated a difficult door situation with ease. Forgot a couple things, otherwise would be 5 stars!

We love our washer and dryer. The capacity is great!