Customer Ratings & Reviews

my chest was bought in to garage and set up where i wanted, i trusted Best Buy also believed it's always great idea to buy protection plans to protect your products, yes, i 100% recommended.

Last people who installed our refrigerator were AMAZING! Watch them Best Buy needs to make sure hire the right people we had really BAD experience with people installing our refrigerator. We had to almost change the same refrigerator 4 times because of their neglect installers. They even damaged our wooden floors. It was really a nightmare but Best Buy stepped up and made right! Such a good relief. Btw our refrigerator is the best, we loved it!

Great features, easy clean up. Beautiful stove and a well upgrade from my last one.

Good service. They are very efficient and responsive.

The fridge warranties are a must!! Please save yourself the trouble snd get it

Besy Buy GEEK SQUAD PROTECTION PLANS are the best! You can't go wrong, when something breaks, and let's face it, everything eventually does! Best Buy is out in a flash to fix it.

I bought this refrigerator 13 months ago and am very pleased with it. Haven’t had any problems with it at all. It is retro looking with the curved doors. Cools well. Delivery went great and they reversed the doors for me. This is smaller than my previous frig but holds everything I need for a one person household. Freezer is a bit small. I have thermometers in both freezer and refrigerator areas and they both hold temps well. Would recommend for people living alone or couples.

Easy to use when you need it and it actually covers issues!

Although we had to replace this unit twice, in the end it’s terrific. First unit had multiple issues: noisy when cooling, constant rattling, and dim interior lights to name a few. Replaced but installer broke one of the leveling pieces. Replaced for third time and experienced several month delay due to availability. Finally received new unit July 2021 and no issues to date. Beautiful unit, quiet, water and ice dispenser work great - great end to a long journey. Of note, throughout the exchanges, damage to unit, delays and rescheduling issues, Best Buy team members were always professional, courteous and helpful. Several went above and beyond. That’s why we stuck with it and continue to purchase from Best Buy.

I will never buy another appliance without GSP because most appliances will not last 3+ years - like it or not, thats the state of the things today. We have also tried Assurion thru Home Depot and GSP is 100x better - the phone service is easier to use, the technicians seem to be more knowledgeable and easier to work with. One time, Assurion sent a "technician" that did such a sloppy job with reassembly that we had to have a 2nd appointment to fix their issues.

I love the 5 years warranty for peace of mind. Best Buy deliverers a great service

Must get it. My fridge broke down a month before my 5 years warranty expiration date, and best buy just gave me a brand new one (i picked it) since they couldn't fix it

Nobody can be sure the appluances and the little electronic devices could last as we expected, even though we bought them bssed on besr ratungs snd reviews from well known manufacturers. Here cine witb Feek Squsd Waranty. Our Samsung side by side refigerator ran so well everybody in our family loved it. One day, suddendly the exhaust fan stopped working and another day the icemaker's levelor broke. Ine csll to Bestbuy care and Bestbuy just sent its agents over ti take a look. They pinpointed to problems and ordered the neccessary parts. Then thry csme ti make our refrigerator work properly again. Ni questuon asked. That kept our mind out of uneccessary worries about hiden fees of extravagant costs of repairing. Peace of mind. I recommend getting Geek Squsd warranty for all the stuffs we buy. Peace if mind. No hidden costs.

Seems to be an excellent value for the cost, and completely covers everything that I would expect and want.

Great customer service and help loading my product!

The geek squad service is great but the only thing i didnt lik is the the gentleman who came out was not honest because we were suppose to get a refund and he put our refund towards a 5 year warranty on our refrigerator which we did not need necause we already purchased the geek squad protection.

I always get a BB warranty if I'm spending for than a couple hundred bucks. It provides peace of mind and BB does a good job when they're called out or need to replace an item. It's been a life/wallet saver in the past, so I don't leave the store without it.

Helped my husband and I figure out what we needed to do with the issues we were having with our brand new refrigerator.

Purchased Geek Squad protection then needed service . It was eazy to set up then fixed. Then a problem arose extensive work done. After repairs it failed twice more for same problem and repaired. I couldn't get a replacement even due to same problem multiple times. So I would of given them 5 stars if they stood behind their replacement policy.

I love the added protection! This is my go-to place for appliances with Geek Squad in the building, one stop shop.