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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 9 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 241 reviews

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87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 241 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They did both jobs very quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian Rajczi was very helpful and knowledgeable to pair our remote and explain it's use to us so we could understand how to use it. He was the same great Tech that came out to install the 77"TV and supporting cabinet. He did a 5-star service 1 year ago too!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Did a Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a lot of little things done and the Geek Squad came through for us. The gentleman that came to our home was not only kind and courteous, he was very knowledgeable and took his time explaining everything in a way we could understand. We had him set us our remotes to work the way we wanted them to, also install and set up a new modem and an EERO system. He made sure all our devices were connected to our new network and that everything was operating properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Remote programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth transition of programming over to the new remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service works well. It allows me to access all of my equipment from one place. My only issue is the remote itself. It does not have the capability of a microphone like an xfiniti remote and it is not the easiest to change settings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Family Home Entertainment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had GEEK Squad membership for years. It remains the best service agreement we have. Their last installation of anew TV, remounting TV's we moved and all are audio equipment was outstanding. Enjoying it every time we turn it on !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional and polite. Accomplished the install very quickly. Enjoying the entertainment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were wonderful. In and out real fast. I highly recommend them

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Set up Universal Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were professional, knowledgeable, helpful and quick. We had 6 different components and they all work like a charm! Thank you very much!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Simplified operation of my home theater experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians improved from home theater experience significantly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad cam for phase not sure how many

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A woman came by and installed what she was told to do, unfortunately she was unable to properly complete the transaction as she was misguided in what was needed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Confident Appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad personal (Walter) shared his knowledge in how many years he has been doing this procedure. I felt confident that the set up of the flat screen t.v. etc. would be wired up to work properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Jesse and Evan, did another fine job. Thanks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse and Evan did a great job adding outdoor speaker functionality to my existing system/universal remote. I’m very happy with Jesse and Evan’s work. They both are knowledgeable, courteous, patient and friendly. Also thanks to Adam Tim for expediting the scheduling.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tracey Roos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geo was an outstanding service installer He was throrough professional and polite. We’ve never experienced a better technician We were so impressed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv and got it running. They also installed my camera doorbell and got it running, but it later stopped working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Chion, provided excellent service and was very knowledgeable about the Harmony remote he programmed. I highly recommend the service and this agent.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad programmed our new remote quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents arrived on time. They had all the materials needed to do the job including the remote control which had been sourced from the Mission Valley store. They were knowledgeable and efficiently worked through the programming and troubleshooting of the remote

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geeking out with the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working with the Geek Squad had made my move easy. After years of doing my own install I simply said "Let someone else do it I'm too old..LOL". They have done a good job and gone beyond some of my requests with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Remote control programming

    Rated 5 out of 5 stars

    Greek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed from MX 3000 to hand held remote. Installation was a breeze with Geek Squad. No problems ever with remote after install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Reciever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech connected new equipment and explained clearly how it all worked. I'm not a tech person so he was very patient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ADV Remote Re-Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent was exceptional. I can't thank him enough!! The agent re-programmed my ADV Remote and then provided complete instructions for the use of the remote. TV, Smart TV, Surround Sound Audio, and Receiver all now work perfectly together.

    I would recommend this to a friend
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