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Customer reviews

Rating 4.8 out of 5 stars with 183 reviews

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97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 183 reviews
  • Pros mentioned:
    Knowledge, Setup

    Rated 5 out of 5 stars

    Geek Squad computer/printer upgrade changeout.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Johnathan was great, on time, kept me informed, smart, knew what he was doing. He helped me pick out a new laptop and printer for a good price and that would meet my needs. He transferred all my old files to my new laptop, got me all setup and running smoothly with my old desk top monitor, wireless trackball, keyboard, and a new CD read/writer to help me convert a lot of my old files to thumb drives. It was a great experience, I enjoyed the experience and our time interacting. Thanks again for all your help and time Geek Squad/ Johnathan Campbell. Michael / Valkt97.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gary from the Geek Sqyad is awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a special gift this year, my daughter sent us 12 Christmas DVD’s for the 12 Days of Christmas with special treats for each movie. We did not have a DCD player and thought we would not be able to see the movies. However, Gary came to our rescue and got us a new one and installed it so we can start our movies tonight. Now that’ service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad handled my computer issues completely!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer technician, was knowledgeable, responsive and handled the computer issues with expertise and precision.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad cleaned computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent cleaned up my computer and removed unnecessary stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Ssquad helped with iMac issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ethan was most helpful and well prepared to anything. I will call the Geek Squad again if I need help. I’m 85 years of age now and will likely canal again. Thanks for being there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drew is a Great Geek squad rep.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew Was Great. I appreciated The respect that he showed my wife and me. He also gave good advice regarding getting the eero mesh. That has proven to be very good advice. I am 85 and the help he provided was really appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.Ed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent cleaned up my iPad and iPhone and connected me to the IRS account.

    I would recommend this to a friend
  • Pros mentioned:
    Computer speed, Setup

    Rated 5 out of 5 stars

    Geek squad installed computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my computer and new wifi . Fast, timely, knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    william cleaned up my computer and got it running faster and smoother. He also showed me what I had forgotten from lack of use...how to use Roku and the streaming services I had and helped me put them on online pay.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Repaired my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t have been more pleased with Matt’s service call. Fantastic job. Very thorough. Set up my computer for me to operate it easily. Computer has never performed better. Great work. Very personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technician! Very knowledgable, and accommodating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my new computer to the existing cables and verified that the new computer was working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tuned Up My Desktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad cleaned up my computer, fixed all the things on my list, and answered my questions. Very efficient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rep was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my new computer and transferred all data from my old pc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad to the recue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a finish of setting up the computer after installing new hard drive and the system was acting weird. All better after Geek Squad repair.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My computer is working well now.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is working the way I want it. Shawn was open to my questions and corrected the work another person had done so poorly. I am glad I asked for him.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New IMac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent install new IMac had it up and running great.

    I would recommend this to a friend
  • Pros mentioned:
    Computer speed

    Rated 5 out of 5 stars

    quick tune up at time of installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both David and Cedric were very professional and explained each step and what they were doing between my old computer transfer and tune up in comparison for my new computer. Hats Off to both of you and hope your supervisor w/acknowledge you as a great employee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SUPER GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service and technicians, highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad helped me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device the agent serviced is my second Surface and he fixed the problems I was experiencing and answered any questions I had.

    I would recommend this to a friend
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