Customer Ratings & Reviews

The agents respectfully came into my home, unboxed and installed my new device configuring to all of my networked devices (including my 9.1.2 setup) with ease. They tested everything to my satisfaction and left their card in case I ran into any issues after the fact. Great service!

the installers installed my new 4k receiver and set it up to the internet.

All of my experiences with the Geek Squad have been positive. They do a great job of communicating prior to arrival and once they arrive they are clean cut and professional in appearance. They have a complete knowledge of the products and listen when expressing concerns. My wife and I are older and struggle with electronics. The Geek Squad was supportive and understanding of our technical insecurities.

I have had so many items delivered where they drop it off and they are out of the door. This time the geek squad took the time and explained the functions of the TV and sound system. I am so grateful that I purchased from best buy! Your geek squad is impressive and Nate you rock! Thank you

The GEEKS did an excellent job. Very knowledgeable and expert installation. Everything worked great, no problems.

The geek squad tech was very helpful and had a wide range of knowledge and experience. We will be using them again if we have any other problems.

5 Stars is not enough for tech Brian. I would give him 10 stars. I've had Brian before assisting with the set up of a Logitech Harmony remote control and today needed help with our Denom A/V receiver which was not working properly. After a thorough evaluation and testing the cause was found and corrected. I usually can correct issues with our entertainment system, however, without Brian's help there's no way I would have figured it out on my own.

Excellent and fast service. Chris is the best! Very knowledgeable and experienced!

The technicians were very efficient and made sure everything was working to tee

So worth having the Greek squad do the installation! They do an amazing job

Best Buy has provided me with great deals and services. The Geek Squad has been great for us. They’ve been on-time and have given us great service and support for our purchased items and given us sound advice for future purchases.

These guys were top notch! We just moved in and having problems with our in-house built in stereo system. It was a quick fix for them, the cable box wasn’t set up for the stereo. Next they helped us set up our DVD player, another quick fix. Finally they were trying to get my wireless printer set up with our new router. Couldn’t make it work, so we bought another wireless printer at Best Buy. Very knowledgeable and personable. Great job!

Very accommodating service was provided and answered all our questions - excellent service!

Greeting Agent Allan hook my surround sound, came in covid19 ready. very professional got the job done.

The geeks installed perfectly, hooked all my accessories up & synced everything. Made recommendations.... just awesome

The guys did a great job getting the TV mounted in a tight spot. However, and I don't think this was the Geek Squad guys's fault, the Bluesound components are not operating the sound system very consistently. I get occasional cutouts. I can't get any sound out of the subwoofer or the surround speakers. This may be due to the phone app controller, which is very confusing and there is no physical or online manual that I can find to consult. I will be calling the Geek Squad to get further assistance.

Technicians Ian and Raul were fantastic. Keep up the good work

The agent was knowledgeable. He was able to assess the status and resolve the problem quickly.

The Geek Squad agent that performed my network installation/setup was very thorough and informative. I am appreciative of the work that was done.

The agent assembled my headphone quickly and it’s working great.