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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,142 reviews
  • Rated 5 out of 5 stars

    Great IT team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job networking many components including TV, wireless speakers, and hard wired speakers and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kevin, Nick and Wade were excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected speakers and TV for our home theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great, people came on time and did a good install.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek squad MIA.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great till AFTER the install. I was told i could text the text if any questions or problems. I did. It was not working right at all after they left. A few days later i got a text - okay no problem ….. says he cant come out that weekend its almost certainly my network and i should be able to enjoy my purchase …. So i asked him if they could try to come anytime in the next week while my husband is in town and that i would like them to see if its equipment not communicating because my network is going to tell me its you not them just like they told me it was them. Crickets. Never heard from him again. Apparently your CS people try to tell you your customers are not happy but you dont do anything to address or seem to care which seems to be the corporate motto these days

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Remote syncing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Synced our remotes so we could use the smart tv remote w the Sonos audio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    instruction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service.Showed up on time. Spent extra time instructing me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent knowledgeable guys! Very helpful, thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys do a wonderful job. Always nice to deal with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, very knowledgeable, and completed the task efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done fast and effective.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent knew his trade and found the issue right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joey, perfemed my tasks in a small amount of time thx bunches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed new television on the wall and connected Sonos speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy i bought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the money saved me more than it cast !!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product great price, great setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product sounds awesome, geek squad was in and answered all questions. Setup was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the only way to go.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted my 65" TV and connected my sound bar and did a great job. Money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been so happy with Geek Squad, I don’t want to go anywhere else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed/connected my equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job connecting my Sonos speaker to my app and device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! These guys were competent, courteous and fast to find the right solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went well very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well very satisfied, They were a big help I couldn’t of done this on my own

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv on the wall and hooked up everything.

    I would recommend this to a friend
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