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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,142 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor & Jesse were outstanding being professional and solved our problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the set up was such that we ended up needing two appointments, they did excellent work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system imbalance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed the sound imbalance on our sound system. Works great now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good service, but one thing still not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice guy, adjusted what we did wrong, but didn't know why phono sound was very low.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. They know their job. Highest grade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job on my installation and we no longer drop streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians are on time, great service answered all my questions. Installation was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were here and set up all of our electronics and left us feeling like we knew how to handle them

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Add-on Network Device Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cancelled appointment due to over $1,000 in unexplained charges to reinstall TVs, Sound bars, mesh web and devices purchased at Best Buy. We moved and previousl there was only a small charge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great, expedient installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent wall mounted my TV and hooked up all peripherals to TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected everything show me how to download to my phone so I can control it from my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent did an excellent job of helping me with my problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped in everyway possible. So glad I used in home advisor Josh and Geek Squad tech Aaron

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job. Fast. Professional and Knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication and knowledge of what needed to be done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was fantastic in setting up my Sonos system. They explained everything to me. Totally worth the $$.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aud]o work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job done by people who understood what I wanted and did a great job to my satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad sorted out my wiring mess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and attitude. I hope to use this agent again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went beyond my expectation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The location for appeared tricky to me, but the Tech had no problem achieving what I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Al

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup my subwoofer, excellent work. Subwoofer working perfectly

    I would recommend this to a friend
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