Customer Ratings & Reviews

The agents of Geek Squad know their stuff. A pleasure to work with them.

I have relied on "Geek Squad" for all my installations and they never disappoint !

great service, arrived on time, will definitely use their service again.

The agents did great job and setup. Took away box etc.

great job on the insulation. see you again on the next job

The Squad made sure I understood what they were doing and how it worked.

Good product knowledge and friendly service by all.

This is frustrating. They charged me a full service fee just to confirm what I had already explained when I called in for service. I purchased a new Sonos amp, and it broke a few months later. When I called Best Buy to inform them, a technician came out and acknowledged that it was indeed broken. However, they then charged me $129 for the service call, despite the fact I had already reported the issue over the phone. I am considering canceling my memberships, as I feel I am not receiving any extra benefits.

Geek squad had there hands full with making 3 floors in the house work properly. Well done

Installer was knowlegable and informative while setting up my sound bar and speaker system.

Knowledgeable, on time and explains everything for you to understand!

I dont like how the tv and speaker is connected in living room. Very disappointed

geek squad set up Sonos sound bar quickly and professionally

Completed set up of my new TVs in a timely and efficient manner.

Our Geek Squad person tried to get away with doing the least amount of work possible, was argumentative, dismissive and rude. He arrived solo and said he could install everything himself, then enlisted my wife to help hold the tv while he mounted it. And my wife has had back surgery and should not have been put in that position.

My installation was ok. The guys that came out were awesome. Very friendly and worked fast. My only issue is that they left my house a mess. Dust everywhere and they didn't pick up the little parts that they had to cut. I don't have kids that would pick it up but I do have a dog and this coudl have chocked him or worse!! IF it wasn't for that, this would have gotten 5 stars!!

Geek squad staff met my needs and helped me understand my product before installing

Our TV was mounted outside and the tech was very nice

Did a nice job installing the equipment and explained how to use. Would use again

They seemed to be in a hurry, did not take time to explain much. We had to figure out things ourselves after they left. This was the second visit, the first visit they were fine.