Customer Ratings & Reviews

the men knew what they were doing....however they did a sloppy job with wiring...just stuffed the wires behind tv. looked like a rats nest. had to organize the wires myself and wire tie them it was a fair amount I paid for install. would not recommend

The tech did not set up my Sonos Arc to my Sub and Surrounds as a unit. It was setup as a standalone and added to my group which already had the other Sonos devices. I had to do research to get them syncing after he left.

After working for several hours. They were unable to set up my Sonos SubWoofer

We were canceled multiple times by Best Buy. After taking off work and sitting home all day only to find no one showing up! The communication within Best But is terrible. We were told once this was finally resolved we would be compensated. We are still waiting…

They cancelled on me several times after I was at home for their window, and it took weeks before they installed my TV and wall mount. Once they finally showed up the install was done well.

Work is NOT finished. Tech left to get to his next appointment. Chrome cast no longer works nor do my printers as the Wi-Fi name was changed but none of the linked equipment was changed. Big mess!!!

The attitude of the installers is very good, but due to various factors After more than 2 months, my installation has not been completely completed,

The installer took short cuts. did not do thorough job and the best part the system is not working!!!!!!!!!!!!

Not happy at all. Waited a while to have them come then they said a different team needed to be scheduled to complete my job. This was after having someone from Best Buy come to the house to know exactly what we needed to have done.

Agent was a no show for over six weeks. Promise but couldn't deliver

System has not worked since day one< we have repeatedly tried to schedule someone to come out and look at it to no avail.

A real mess of my wall!!!! Nobody will respond to my calls!!! Usually GS is good. This time they Fd up and I keep getting sent to different numbers and repeat again

Device was never set up because geek squad was going to charge me extra when the employee in the store originally said it was included in the cost at the original purchase

Absolutely horrific! My was appointment 3 times just before Christmas. Horrible customer service!

Again, no one from any service department showed up to do anything because there’s nothing here for them to do

Did not complete the job. Purchased equipment does not work and technician has not returned to complete the install per his commitment.

Horrible. How could the place where I bought the equipment not know how to install it ? This is the second time I’m paying $100 .

The technicians did a great job installing the TV’s but did not get to the audio fixes/installation as I don’t think it was part of their work order?

Poor performance by the Geek Squad. Failed to show at my home two times in a row. I will absolutely NEVER use the services of the GEEK Squad again.

Wate of money. Incompetent. Could notveven program my remotes properll.