Customer Ratings & Reviews
- SKU:
- 3391013
Customer reviews
Rating 4.6 out of 5 stars with 1137 reviews
(1,137 customer reviews)to a friend
Customers are saying
Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Very disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with the Best Buy process. I would love to talk to a manager who is involved with the Connecticut territory
No, I would not recommend this to a friendRated 1 out of 5 stars
Billing?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why is this showing so often on my account & what is charge for Installing?
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech installed Sonos amp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech installed Sonos amp to activate two existing non Sonos speakers. Our Sonos system now shuts off completely all the time without warning. Have been unable to get anyone to correct this situation.
This review is from Networked Audio Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Truck Camera instalation repaired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was kept on hold for over 30 minutes and then transferred to a couple of different folks. My problem was never fixed.
This review is from Networked Audio Device Setup
I would recommend this to a friendRated 1 out of 5 stars
junk junk hunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not fix anything. you sold me a bill of goods with this unreliable sonos and gaming computer
No, I would not recommend this to a friendRated 1 out of 5 stars
Audio installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't setup my audio system. Disappointed with this
This review is from Networked Audio Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Very difficult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything kind of works now. But communication was very poor. My floor is damaged. Not happy at all
This review is from Networked Audio Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were unable to solve the issue. Referred us back to Bose. We really wasted money on this.
This review is from Networked Audio Device Setup
I would recommend this to a friendRated 1 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was a joke, I paid 100.00 to have them come to the house and try to spend all the time that was given for the service to program the tv. that was already done correctly.
This review is from Networked Audio Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek had four persons and they couldn't do the wo.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was to refund for group stated it wasn't priced correctly.
This review is from Networked Audio Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Brought out the product I already have!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was unable to help out. There was much confusion regarding the Sonos connect upgrade. He had limited knowledge regarding this.
This review is from Networked Audio Device Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for uploading your review. It's always frustrating when your appointment doesn't go as planned. We're sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future. We also have Agents standing by to help and answer questions. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad Is a Nightmare.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the time to rehash the horrific experience. Or the waste of about 8 ours of my time. Is 0 stars possible?
This review is from Networked Audio Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Deception
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Deception, they took my High end Marantz from the house
No, I would not recommend this to a friendRated 1 out of 5 stars
no Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This install was purchased on 11/10/2921. To date it hasnot been done!
This review is from Networked Audio Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Incompitant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop was worse after they were through with it than it was when I brought it in.
I would recommend this to a friendRated 1 out of 5 stars
Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry sorry we bought. Too difficult to operate...
This review is from Networked Audio Device Setup
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
New Amplifier for Sonos System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad is Absolutely Fantastic!!! The agent, Michael was very professional, extremely knowledgeable and helpful in answering all of my questions. After his expert diagnosis, he recommended, ordered and installed the new Sonos Amplifier for my Sonos S2 music system. Our Sonos system works Great now! Huge thank you to Michael!
This review is from Networked Audio Device Setup
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
Great service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st agent came out to see what we needed and sent the 2nd person to analyze what needed to be done to meet our needs. The 2nd person made recommendations and, when we agreed, ordered what we needed. When our order arrived, everything was expertly installed and explained to us. Both agents were professional, friendly, knowledgeable, arrived on time, did a great job and cleaned up after themselves.
This review is from Networked Audio Device Setup
I would recommend this to a friend Rated 5 out of 5 stars
5 Stars for the Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a great job setting up my TV's and whole house audio. 5 Stars
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Geek Squad Installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician arrived on time, addressed all our technical issues and gave us a tutorial on how to use the move speakers and how to connect and use Sonos/Spotify. Friendly and patient answering questions.
This review is from Networked Audio Device Setup
I would recommend this to a friend