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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1137 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,137 reviews
  • Rated 4 out of 5 stars

    Tech was great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was terrific and the in-home set-up and repair went off perfectly. Unfortunately, the store made a mistake in scheduling and I had to wait from the window of 7-1:00 until 2:00 before they arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a good job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped me activate my surround sound system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Set Up--Excellent service and professional and technically capable staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad guys were terrific

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were awesome. They installed 3 TV’s in record time without any mishaps.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Paul Dupree

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys very nice and professional however.. bought headphones..have to charge headphones and controller sperate... geek squad set them up Sony and steelcase says they are not hooked up Correctly ... know it's not big money but another tech should have been sent...I am 4 miles from Best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad makes fast work of setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected and set up everything ... it would have taken me days

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek to me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed at the extra effort the GS did to make certain that everything was done on the day scheduled. This included special delivery of purchased items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge installer very helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected external speakers to our system. Installer very friendly and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv and connected my devices. They were fast and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting a problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blake does a great job every time I need anything. Thanks Blake

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This team did a great job mounting my tv and connecting the tv services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the BEST

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, fantastic service. Very polite and knowledgeable young men.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert is very good at his job. A pleasure to have him in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad provided excellent service. The technician setup my speakers and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system trouble shoot.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top rate professionalism, knowledge and and service orientation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Tech!! Awesome service!! Great coverage to have for media.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great !! Would never be without the geek squad service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Geek Squad Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really great service,Geek squad did a complex install with deep expertise and service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of soundbar and TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done. They sent a professional and she went right to work. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Get it Done!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get it done Right! Theyre knowledgeable, efficient and friendly. Expertise at very competitive cost.

    I would recommend this to a friend