Customer Ratings & Reviews

It works great, I like the fact we can use just one remote for all components.

Jason Harrison completed this work with efficiency and professionalism. Along with the gentleman he was training (missed his name) they tested each component of our system before leaving. We were very pleased with their service.

When Derick called to announce he was on the way, we discovered there was a misunderstanding as to the universal remote that I had. I had a X-8 remote setup ($1,472) that he was untrained on. But thankfully he came anyway. As it turned out, the remote didn't need reprograming, just resetting via battery removal and replacement. Previously, my installer/programmer had not provided either "things to avoid doing" or "trouble shooting" instructions. Said there were none. As a result, my frustration time had been extensive and largely unnecessary, it seems. Derick took the time to help here as well. Great experience. Previously, calls for help to my "inhouse sales consultant/coordinator were not returned, necessitating my calling the Geek Squad. They responded happily and quickly with Derick at no additional cost.

Easy to use one controller controls everything. Love this controller

Every time Geek Squad helps us out, they are amazing! This time, without exception, they worked very hard to make things right so we understood our universal remote. It had to be programmed to our TV. After that they showed us how it worked, it was easier and user friendly.

Chavis was outstanding -he was able to correct the mistakes the previous Geek Squad (Cheyenne) made and fix everything. He was courteous, efficient and very helpful

Katie arrived on time and took the time to be sure that I understood all the settings for each of my components before she left. I specifically asked for her and wasn't assigned her, but called and got someone to switch assignments, since I have used her before and trust her completely! Hopefully she'll clone herself so I can use the Geek squad over and over in the future!

This is my second Harmony Remote control...I literally wore the other one out. The Geek Squad programmed my first Harmony Remote so as a and Elite Member of Best Buy I asked them to program this newly purchased Harmony Remote.

When I purchased multiple components (tv, soundbar) to use with my cable provider, we could not program one remote to run everything so was walking around with 3 remotes! Kevin suggested the Logitech Harmony remote and I am thankful for the ease of learning the functions after the Geek Tony explained all the how tops. I love this remote!

Kurt installed the remote and programmed it to our tv. I had a problem with it a few days later, I called, and he returned my call promptly. He walked me through my problem in just a few minutes. He was very professional. This technologically challenged senior appreciated all his help.

The technician 'Travis' was great, he programed both remotes and gave us a full demonstration on how they worked with both our TVs. He also gave us recommendation on how to improve our bedroom set by providing us information on the type of cables to get.

Before we moved to Slaton, TX the Midland Geek Squad made the Harmony RF remote the best piece of high tech equipment we had. Now we have to use the Dish and Harmony remote and then sometimes the combination won't get the job done. Looks like the Lubbock Geek Squad needs some more training.

The technician knew what he was doing. He completed programming the all in one remote control very quickly, much quicker than it would have taken us, and we know it is done correctly. When the installation was complete, he gave us a very thourough explaination of how to use it. Better than trying to figure it out in our own. Great service.

The actual service part was great! The technician was very thorough and knowledgeable and fixed our problem. However, being forced to go through the national call center to schedule the service was absolutely awful! It took me several hours to finally get my service scheduled. Every time I would call in, I would hold for 20 minutes before I was given the option to request a call back. Twice when I received the call back, the call disconnected before I was finished scheduling the service. I then had to keep calling. It took me hours to do something I wish I could just call my local Best Buy store to schedule.

The technician was well trained and he loved helping making my Home Theatre better and gave me several tips on using my hi-fi system. After programming the system, we sat together and he showed me how to use my new more advanced remote controller. He then handed it to me and he asked me to perform basic steps. The RIGHT was to teach. And I am a former college professor.

Easy to use! Changes from one devise to another without a problem.

As senior citizens we rely on geek squad for our tech needs. We have used them for more then 20 years and, as always, they manage our needs in a precessional and friendly manner.

Harmony remote takes care of managing multiple devices for my home theater. Keeps battery charge several days. Dependable in terms of retaining programming. I have Best Buy do the programming and the tech was on time and made everything clear in terms of operating and support. Recommend both Best Buy Tech Support/ Geek Squad and Harmony Remote. Will upgrade in time...

Installation by Nathan and Greg was excellent. They arrived as scheduled. They were both very considerate of our home. They completed the installation and, most importantly, explained the product, its functions, and answered all questions before leaving. Also, made sure we knew how to contact they about any further questions or issues. We will continue to support Geek Squad.

My Harmony was reprogrammed for the new tv and amplifier as well as my 6 cd changer. Thus less using multiple remotes. Works well.