Customer Ratings & Reviews

The Q990F has amazing sound. Alex did a great job setting up the system and rear speaker stands, give him a pay rase.

The geek squad connected and sync my sound bar to my tv. The sound bar is heavy so it was not mounted in the wall for now.

They did a wonderful job mounting our TV and sound bar! So friendly and very professional!! They took their time explaining everything and making sure it was just right! They also took the time to go through the TV settings and get us up and running without having to figure it out on our own! My husband and I were so happy with the geek squad service!

the guys that installed my new tv and soundbar are the BEST! they asked me my preference on how i wanted the installation on the wall and were so knowledgeable. they took the time to answer my questions. these guys are really good at their job!

These guys delivered an 86 inch TV. Took it upstairs and mounted along with the soundbar. Very clean job. Could not have asked for it to be any better. Made sure everything was workign properly and gave a run down on how to use everything. Then hauled all boxes and trash away.

The agents were very thorough. They made sure my soundbar was mounted properly and set up the device in a timely manner.

Everything went well! The installers arrived early (which is what we were hoping for) and immediately got to work. They educated us every step of the way. And before they left, they made sure everything was in its place as it was before they arrived. All the while being very professional and respectful.

The Geek Squad mounted my TV and Sound bar, subwoofer, and rear speakers for my home theater flawlessly. Thanks to Best Buy and the superior customer service from the Geek Squad, I have the best home theater I have ever had in my life.

Love my sound bar, great quality sound. My Mount was setup slightly slanted. Very big on alignment so it’s kinda throwing me off. They didn’t drill the holes evenly. They did a good job with helping hide the wires

So, I think it's bad taste that Geek Squad charges an additional fee (large fee) to mount the sound bar when you are already paying to mount the TV. I have almost zero handyman skills but I could do this easily without fear of messing it up to bad. So unless you're fairly well off financially it would just make more sense to do it yourself, I promise it won't be hard.

Agent mounted and connected everything very respectfully and thoroughly we were beyond happy with his recommendation for placement. He was extra clean wore boot covers and picked up every scrap left behind. Great service.

The team of three (who came from A2Z I believe) were thoroughly pleasant, professional, and effective. They attached our new soundbar and made all the best connections. Thanks to our local est Buy for hiring them to do our job. They did a perfect job!

That crew was amazing and went out of their way to ensure that everything was perfect. Also help me with other things that I had questions with without hesitation. They deserve an excellent rating thank you thank you thank you. Derek and I forget the other guy who came with him, but they were just great.

mounted and set up my new sound bar and explained how to use it. He did an excellent job -- professional, very knowledgeable, helpful and patient. Another great experience for me as a Total Tech member.

The point I’ll emphasize is, if they don’t get it right the first time, they will eventually. The first time they sent a freelance team (not geek squad) the sound bar was loose on the wall and it seemed to vibrate when turned up. The second time, they had the geek squad out and they did an amazing job. Always opt for a geek squad member over the more reliable freelance worker if you can.

I had purchased 2 soundbars in the store. The morning (7:25 a.m.) that they were to be installed, CHAZ called. He asked me if I had the wall mounts for the soundbars and the mounts for the 2 TVs that were to be mounted on the way. No, I had not! CHAZ asked if I had any idea of the brand that I wanted. I was unsure and was feeling anxious. CHAZ calmly stated that for me not to worry and that he would help me. He told me that he would have to wait until the store opened up and that he will see what the store had to offer and that he would call me to update me. He called back at 7:58 a.m., told me he found some items that I might be interested in. He found items and emailed me the items with the SKU numbers and pricing. The day that they were to be installed, it was CHAZ! This young man was professional, knowledgeable, and calm. He showed me how to operate the soundbars. BESTBUY, CHAZ IS AN ASSET TO YOUR BUSINESS!

Excellence team that installed our sound bar and TV equipment.

It gives us extra piece of mind knowing that all of our purchases will automatically come with extended warranties (up to 24 mo.) because we purchased the Totaltech Membership, so far we're EXTREMELY happy with it and HIGHLY recommend it to everyone! Why we're "EXTREMELY" happy, because not only do we get extended warranties and a longer return window we also get free installation for our Best Buy purchases. Our membership covered the entire cost of installation of our new appliances (Electric Range & Over the Range Microwave Hood), plus installation of 4 TV's mounted on the wall, 3 soundbars also mounted on the wall under the TV's and we also had an in wall plug installed behind one of the TV's which hides the cords inside the wall. All the installers have arrived on time and have all been very professional - we HIGHLY recommend!

We had two different techs, one for the TV and the other one for the sound bar. Purchased at different dates. Both were very professional, knowledgeable and quick.

Agents hooked it to my TV with perfection and ease and no wires visible