Customer Ratings & Reviews

The TV set up was the first time I paid for this and the geek squad was great. They came and set up my tv and tv stand and they did it all in a very quick and efficient manner. The guys were very nice and took their time to make it nice and then even spent the time to explain how the tv worked and made sure my Xbox One and direct tv and sound bar were all connected properly and that I understood the maneuvering of the controls and apps. I definitely think it eliminates a stress that can come with connecting all your extra components to your television and figuring out the functions and that the tv is working properly. Geek squad makes sure you are ok with the new tv and the way it all looks and they make it look neat and clean too. So I couldn’t say anything negative about any part of the experience. Great job by Best Buy.

Efficient installation and a wealth of information about how to use it. I would definitely recommend using this service.

Agents set up my 65" Samsung TV, reviewed my new TV remote smart functions, including access to streaming channels (Apple TV, HULU etc.). They were quick, efficient and made sure we were comfortable using new controller before removing all shipping materials and hitting the road.

My positive reviews On this particular purchase and set up, of my new LG - 65" Class 99 Series QNED Mini-LED 8K Smart TV... I wholeheartedly have to extend my gratitude to John T and Markel C, from the Geek Squad sservices... The Geek Squad Home theater agents, Markel C, and John T, we're professional and very polite and courteous as well as knowledgeable Markel K, an John T had not only professionally set up the TV and head demonstrated the advanced picture features, For optimizing the TVs, best picture viewing quality, for my living rooms lighting conditions... I give them five stars, Footnote: regarding their professionalism and courtesied... John T, had noticed the new carpeting... I had mentioned to John they can wipe their shoes on the welcome mat, to help preserve the new carpeting... John T, and Markel Geek Squad Home theater agents had earned are highest regards... They removed their shoes on their own volition... "(To John T, and Markel K. Thank you gentlemen)" "(I give you five stars)", *****

Kurt, lead installer, and helpers, Damian and Dan, were super professional, efficient, and knowledgeable. They arrived when expected, installed a 55-inch TV and a 24-inch TV. Everything was hooked up and worked perfectly. They made sure that I understood how each worked and used language that a non-tech person could understand without talking down to me. They were super careful to clean up and remove all packing materials. As part of my contract, they removed the old TV. I was so pleased with Kurt and his team.

Geek Squad provided excellent service, setting up my new TV with care and efficiency. They were punctual, moved the TV upstairs, assembled it, and cleaned up. Highly recommend and would use again!

Geek squad was very professional very courteous knew everything about the TV and the mounting. arrived on Time and did an amazing job on setting the TV up and explaining everything. Would highly recommend them.

3 GEEK SQUAD, exceedingly smart men, showed up to install my new TV. They fine tuned it in ways mere laymen don't have a clue about.

This made things so easy and worry free. I am somewhat impatient, so it was a pleasure getting all the apps loaded and working properly, in addition to teaching me how to use the tv and remote properly. The tech was pleasant, on time and patient . He listened well and answered my questions effectively!

These installers were excellent. they were very willing to go the extra mile to make sure we understood how to operate TV and other items including apps. I would highly recommend them.

The Geek Squad did a great job mounting my TV and hooking it up to every device I asked them to and making it sound great with my surround sound!

Roy showed up at time he quoted. He was so nice and helpful! Took his time to explain what he was doing, how to work my new T.V. and was a pleasure to have in my home and help me. Really appreciate his expertise.

I will tell you!!! Jeff from the Best Buy Geek squad was polite, helpful and so knowledgeable!! After putting in the tv and hooking up the sound bar he patiently explained everything and set up all my streaming devises on the tv and stayed til he finished! Always pay extra for the BB Geek squad and not a third party!!

The setup was easy and painless. He explained everything I needed to know and was very patient and knowledgeable with my questions. Definitely worth it!

Your rep. from the geek squad was amazing. He was knowledgeable, efficient, and very helpful, helping me understand some of your that I've purchased over time. I'm grateful to him and will certainly call again when I need assistance with any of my electronics. Delighted with his service!

We purchased the TV in-store and b had it delivered. Geek Squad guy was right on time, very friendly, knowledgeable and picked up everything before he left. He had a great personality and showed us how to work everything. We would be happy to have him back for our next installation.

Bought this as an early christmas present on sale for $2698 for us to replace our 18 yr. Old 65" Toshiba DLP. The picture is outstanding on this! We paired this with the HT 5000 sounbar and use the TV as the center channel. The sound is phenomenal and fills our 16' X 22' livingroom. Here's what i notice and love so far: - brightness is awesome. Don't listen to reviewers who spesk of it not being bright enough in a well lit room. They must wear sunglasses while watching TV. This screen is very bright. - motion is very good with no discerable blur. Sony knocks it out of the park with their processir and software. - upscaling is surprisingly good. We can watch standard 720p or 1080i on this thing and it looks very good - the Google TV interface is actually decent. We're pretty devoted Fire TV people, and I even purchased the newest Fire TV Cube to use wirh this set, but we are rarely using it. The TV runs 16GB of RAM (the same as they ne Cube), and us surprisinhly snappy. The Cube is definitely quicker to respond to commands, but the Sony works very well, so we use it often. - the soundbsr seamlessly pairs with my Bose soundwear, so i can watch movies without wsking others in the house. Cons: so far only one, which hopefully will be resolved with a firmware iodate someday... the response to volume up/down is extremely laggy. When you hold the volume button on the remote diw or up, the volume kevel display on the screen doesn't show the change in volume as it occurs, i.e., it will go from 45 to 37 without displaying the amount of chsnge as the volume changes.

The agent set up my TV on my TV stand. He tested the cable box and said I would need to contact RCN/Astound to get a new cable box. He also hauled away my very old heavy TV with a VCR. I contacted RCN for a new cable box and the TV is working very well. I am very pleased.

I bought a new TV to replace an old, heavy CRT TV. Qamar and Brandon hauled the old one away and installed the new one. It was a very easy process and saved me all kinds of time, hassle and expense. Plus, after they connected the new TV they very kindly and patiently worked with me to be sure I knew how to operate the new set. I couldn't be more pleased with the service from the Geek Squad.

The two techs that came to install my new TV were absolutely fantastic!! They were both very patient, courteous and professional. They set up the TV, programmed the remote for the TV as well as the Cox Cable remote. They set up my Internet connection, (they even found the WiFi Mac Address of the TV for me), signed me in Amazon Prime and Netflix. Cleaned up everything and made sure we understood everything and asked if we had any questions. Matthew said he would check back with us on Sunday to make sure everything was still good. All in all I was extremely happy with their service and would highly recommend Geek Squad service to anyone.