Customer Ratings & Reviews

Anthony Sanchez and Rodrigo Nonoal did an outstanding job mounting my TV! They were incredibly knowledgeable, quick, and efficient, and handled everything with the utmost professionalism. On top of that, they were polite and respectful throughout the entire process. I couldn’t be happier with the result. Highly recommend this team if you want the job done right!

Seve and his partner were wonderful. They kept me up to date on their arrival time, even letting me know the night before what time they expected to arrive. Not only did they know what they were doing, they worked efficiently and were friendly at the same time. They explained the operation of the TV and walked me thru doing it myself. I was very impressed and wouldn’t hesitate to use Geek Squad again.

We got the TotalTech Protection plan. With just a phone call to Geek Squad to come out and program our Remote/TV. They came right out and program the Remote/TV/Apps. To toggle back/forth from TV to Apps with no problems. Our service tech was knowledgeable and professional about the Sony BRAVIA TV and made sure everything was in working order for us before he left.

Larry and Eric from our local Geek Squad did a great set-up job for us! They called us 15 minutes prior to arrival to let us know they were headed our way and arrived as planned. Their set-up of our new tv set was professional, thorough and an overall pleasant experience. They willing told us what they were doing, and why; answered, non-technical, simple English our questions along the way; took the time to re-program our remote controls and to explain what was different from our old remotes; and took great care not to track-in any of the winter snow or slush in our driveway or walkway. Great job, guys!

Purchase a Sansung TV, and was very pleased with the color and clarity. The sound was very acceptable. Did not have to put in any speakers.

The agents did a great job. They were very professional and competent. They also cleaned up after themselves, set everything up and showed me how to use my tv.

Unboxed, attached stand, put on tv stand, plugged in, connected wifi. All is good. Took off their shoes before entering the house (though I've never been a stickler about that), masked up, and did the job. Very professional and very friendly. I'm definitely a satisfied customer. Which surprises me a bit as I'd given up on Best Buy years ago. Only used them this time because no one else will come into the house to set up. But it went so well, I'll consider Best Buy in the future. Now if you would just stop charging extra for set-up and let that be part of the purchase price.

The Geek Squad is a professional and knowledgeable team that works perfectly together, know their job in setting up whatever equipment is needed for the purchases we bought. Always ready to explain how to use purchased items. Never rushing to complete installment. Five Star team.

The two agents that came to install and set up the Television were very professional and knowledgeable. The Television was too big for us to take home and they also were able to make wire connections hidden and unseen compared to our prior set up. They were able to setup this Television faster than I could do it. They were on time and called both day before delivery and 15 minutes before they arrived. I also paid for removal of old television. Would use this service again for future installations. It was worth the cost of everything done.

About a week ago the local Brooklyn Geek Squad delivered, removed it from the gigantic box and placed it on my media console. They were extremely professional, courteous (little booties on, cognizant of art and other things which are easily in the way, removed all debris) and took all the time I wanted to explain the TV as well as, make sure I was 110% satisfied. AND THEY DIDN’T ACCEPT TIPS! They called in advance, and were on time! If only the cable guys could do that....! Alan and John I believe. Can’t recommend them enough and may have Alan come by under separate appt for a calibration.

Chris and Ethan did a wonderful and thorough job of installing our new and first smart TV, as well as woofer, sound bar and (coordinated Spectrum box with new TV. Then Chris spent a good bit of time showing my husband how to operate the TV. Oh, and because the legs of the tv would not fit, Chris and my husband went looking for some wood to place on either side of the slide out tv shell built into a hutch. When they could not find something suitable Chris got the idea of removing the shelf above the tv and using it on the slide out. It worked perfectly and looks like it should have been there all along. Now we just have to figure out another top shelf and we haven’t had any luck so far. We love our new Smart TV and the sound bar has sided with my hearing aids so that I don’t have to use my iPhone to make sound adjustments for voice.

The agents got my sound bar back working and also got my DVD hooked up correctly. My TV channels were not staying in the TV guide due to not receiving a signal until a new antenna was hooked up to the 2 year old TV. The LG channels also are not operational due to not being able to connect to my WiFi. Password does not seem to work after modem disconnected from wall being painted.

The service representative did an outstanding job of installing my 85 inch color TV. He was able to come a day earlier than planned. He was efficient, tidy and professional throughout the set up.

Bestbuy Installer unboxed, setup, configured my Roku Remote with my favorite streaming services, tested my TV and then removed my old TV (the most important reason for using my tech support contract). I purchased this TV on sale and my rewards almost covered it. Using BestBuy for all my technology and appliances is the best way to go.

The fellas treated us very well. The removal of one TV and replacement of another was quick. They made it look easy. It's not. They helped my wife understand how to run the remote. They set-up the antennae found local channels and hookup the internet. Even helped re-install Apps. Made the ROKU easier to search. Just great work.

good job rite on time &new what they were doing Thank You

Geek squad was great, set up and clean was fantastic. Worth the money to have them install the tv. Highly recommend, geek squad answered all my questions and paired with my sound system to work all under one remote. Very happy.

When I purchased my Sony Bravia I paid for Geek Squad delivery and setup. I definitely made the right choice. The installation was great and the quality of service exceptional. During setup they programmed my TV to my needs and answered all my questions. They also set up my WiFi to my television and is works perfectly. I would highly recommend this service to anyone who is looking for their equipment to be installed properly. I’m a very satisfied customer…

The geek squad fully removed my old TV, installed and completely set up my OLED and answered all of my questions. Josh was fantastic and extremely knowledgeable about not just the TV, but Audio/video in general. We had some very good discussions about various products and features.

Agents were right on time and very efficient with the installation. I was pleased with their work and attitudes about their work. Excellent job. Everything worked perfectly as a result of their attention to detail. The delivery fee was well worth the cost as they knew how to unpack, add stand, and fully setup the large TV.