Customer Ratings & Reviews

The techs/installers were excellent!!! They completed the install in less time than I had anticipated, including clean-up. They also set-up the TV and remote control. Then they reviewed the operation of the TV and answered our questions.

Geek squad were very professional on phone& in person.instslled efficiently. Knowledgeable& patiently explained all functions& features. Explained remote operation.

the agent couldn't've been more accommodating. she was polite, friendly and very helpful, she did her job in a short amount of time, the holder we had for past TV just needed to have old one removed and the new one installed. she showed us how to use it and set everything up for us. one of the best installers we've ever encountered. definitely a point in your favor, won't hesitate to shop with you company for future needs.

The agents set our TV up and installed all of our apps for us. They explained in layman's terms all of the info that we need to understand how the TV works.

TV replaced by the techs. Installation and setup was professional and care for both the tv and my furniture. They also connected and did tv setup. Very professional crew.

Tv is fine. Adjustments are refined and the tv uses AI to select the picture you desire. Helps to know general software to maximize applications. LG has proprietary apps for music and movies.Geek squad was efficient with the basics but not so much with software and refined use.

Absolutely wonderful guys that installed my tv!!! They were so patient and taught me how to use it. Can’t ask for better!! They said to mention something about a pie but I forgot why. They said there was a competition but I do not remember the details. In any event, I just can’t speak highly enough of the installers. They were outstanding!!

Patrick Obier installed our new Television and hooked up all the componets as well as giving good instructions on how to best use the product. He has very good attitude and is very nice to be around. We were happy they picked him to be the person to take care of us.

Our service tech installed our TV. It was a smart TV and he installed the different packages we have and explained to us how to use them. He was very knowledgeable and took the time and patience to show us everything. I am very happy we decided to have it installed and bought a service contract.

The agents did a wonderful job of mounting the TV. They were very pleasant and informative and also helped with connecting our Spectrum account with its premium services;

The Geek Squad very quickly connected my new TV and proceeded to explained all the major features of the TV. They spent time to help us connect to Amazon Prime, Netflix and explained other programs available on the system. The two reps were extremely knowledgeable and helpful.

I was so glad I paid for the delivery and instal. The Geek squad was at my place for all of 1/2 hour tops? They took my old TV (20 year old and heavy) and the set up the new one and taught em how to use it. They were so great, it was so easy, they were on time and nice people.

Usually I would've attempted an install. Then thought to myself. I'm no spring chicken anymore. In the past with other companies. I've had installs that were nightmares. Not this time! Emails and the correspondences were perfect. Readied my home the day prior. The day of. My installers Christine and Lorenzo show up with my product. They explained the process. Pretty much by the time I returned to the living room they were done. And programming my tv! I was shocked, amazed and thrilled all at once. Both of them explained the features and so forth. So very friendly and helpful! I would completely recommend an install. Saves time,frustration and hassle. So worth it!

Val was great at setting up the TV, giving instructions and answering all of our questions, He was patient, professional and knowledgeable. We really appreciate the awesome service we received from Val and Best Buy, Thank you!

The first time the Geek Squad came out to install the soundbar, replace our large screen TV, hoo up our Wii, and connect our Xfinity cable box, something wasn't right and we couldn't raise the volume on the sandbar. I received an email from one of the installers asking if things were working properly. I emailed him back and told him I was ready to tear it all apart and return the item to the store. He called me pithing a half hour and drove back to our house to fix the issue and show us how to work it. It is now working very well. We appreciate the Geek Squad caring enough to return and show us how to use the remotes, especially since we paid for a year of service.

GC showed up right on time and did a wonderful job setting up & connecting up my new Samsung TV’s.

The agents that came to my house were absolutely wonderful! I can’t say enough nice things about them. They answered all my questions and set ever up, they even helped me with the TV we moved, ended up I put a connection in the wrong place, above and beyond.

They delivered my television. They unboxed it and put it on the stand. They were quite efficient. I would highly recommend them great team.

The Geek Squad delivered and set up my new Samsung QLED TV quickly and programed my cable remote with all the information needed to control every feature of my TV into one remote. The Geek Squad techs were very cordial and knowledgeable and answered all are question and removed all packing materials.

Chrisp clear color, and deep blacks just like I saw in the store. Excellent 3D, The vertual 3D was just like the demo tape that played in the store. This was an excellent value for the money. When compared to other TV's with a similar price, I believe the Samsung 8500 was the clear winner. It was just like the sales people said, They were extremely honest when they said - your picture is only as good as your source. Max, Devon and manager Mat were excellent -I was suprised how helpful they were and how they went out of their way for me. I will shop again in their store due to their knowledge of product and willingness to help. I also bought the 5 yr warantee and set up. It was a very smart move. They knew how to set up the TV and gave me everything I wanted. They downloaded the apps with the smart TV and set up custom sound - I wanted the installers to hook it up to two sound systems and the TV sound so it could switch between them just like I asked - and the sound was possible with an adaptor that was included. They maxed out my TV and it acted just like the sample I saw in the store. I was surprised that non high def channels also looked very clean, clear and had vivid clear rich colors and pictures. This was one Black Friday sale that made me a believer. All of you were #1 - thank you. I highly recomment this TV and Best Buy. Chris