Customer Ratings & Reviews

They showed up on time Worked quickly. Got my TV working perfectly and cleaned up their mess

Husain & a girl in training.Very professional, responsible/ friendly and very helpful to offer me if he can dispose old & replaceable TVs .Love their service with a smile & knowledge at what they do best .

I recommend this for people like me who know nothing about connecting new technology. It was quick and the young man took his time explaining the remote and TV’s special features. It made the difference in the enjoyment of my wonderful new Smart TV.

My Lg 60" tv arrived on time, it was connected and setup easily. They were professional and friendly and very knowledgeable. I am very pleased with Best Buys and our TV purchase, have purchased the extended service for no worries.

We paid extra for the setup of the new TV and movement of old TV to another room. Good thing we did because the setup crew also added our devices such as our Blu-Ray player and Amazon 4K Fire Stick. They also made sure our connection to the COX TV subscription service worked fine and that all these items were added to the new TVs main menu with their proper names. They made sure we understood how to select what we wanted to watch! They usually remove the box the TV comes in and it’s packing material. We asked them to leave box and packing. for us to keep. They then cut a few holes in the box and made straps so this large box would be easier for us to carry! Very helpful and thoughtful of them! What a great job this crew did! Five Stars!

The setup was done well. It did not take long, and the two people did a good job and were helpful

We're older and retired and wanted the Geek Squad to deliver, unpack and set up our new tv and sound bar. They were here on time, very professional and knowledgeable. They had our entire system set up and explained quickly so all we had to do was "click the on button"! They were super!!

The crew of three arrived to install my tv. I was immediately informed the cost of $199.00 only included delivery from store to house and taking it out of the box and setting it on a dresser. That is certainly not what was discussed at the time of purchase. I need the tv to be installed on the wall same as existing tv. The arrangement was to take old tv down and install the new one. I had to pay additional money which I disagree.

The Geek Squad experts setup our new 82 inch Samsung TV quicky and then reprogrammed our three existing controllers to work using just one! What a convenient time saving inprovement to our home theater system.

I am trying to submit a review for the delivery and installation of my two large appliances. Store manager, Brent, went above and beyond to make sure my delivery and installation went perfectly smoothly—and it did, thanks to his involvement! The first attempt was a failure due to the delivery folks who refused to do the job (too busy?!). I went back to the store and chatted with Brent and he exceeded my expectations! Thank you.

Awesome customer service agents. Fast and reliable installation The Geek squad is the best quality technicians And very knowledgeable.

It was well worth spending the extra money to have it set up. It would have taken me hours to get it connected to Fios and discover all the features on the new TV. The two technicians were fast, efficient and polite.

I had to call Geek Squad after the men who delivered the TV from Best Buy spent very little time setting it up and failed to ensure that it worked properly. The Geek Squad men listened to what needed to be done and took care of it quickly. They clearly knew what they were doing. They tested their fixes to ensure that the TV worked properly. I only wish that the men who delivered the TV would have done the same thing before they left so that I would not have had to wait a week or so until the Geek Squad men were available to set the TV up properly.

Set up was perfect! Geek Squad could not have been more nicer and knowledgeable!

the thing is, we couldn't set up the tv because the tv wouldn't connect to the internet and Spencer (who you sent here) said the tv needs a part replaced. He was so helpful and then he set up another tv with a new Roku device.

The two technicians who set everything up were friendly and professional. They took the time to walk me through everything and made sure I understood it. I am completely satisfied with the services they performed

Tom and Jim were great on delivering and installing our new 65" tv. They were very professional and courteous and knowledgeable on showing us how the tv worked. The picture is fabulous and true to color.

The geek squad delivered and set up tv to my needs. They were very professional

GEEK SQUAD WAS BROUGHT IN TO CONNECT MY NEW TV & SOUND-BAR & DVD. THEY WERE EXTREMELY KNOWLEDGEABLE ABOUT THE SYSTEMS. AFTER THE FINISHED THEY WERE VERY HELPFUL IN WALKING ME THROUGH ALL THE OPERATIONS SO WHEN THEY LEFT I HAD CONFIDENCE ON ALL OPERATIONS. GREAT PEOPLE.

Very nice smart tv. Great picture. Easy to maneuver thru features. Quick and easy set up by the Geek Squad. They walked me through all the features.