Customer Ratings & Reviews

Geek squad set up my 65’ TV and surround sound bar made the living room look like a movie theater: they did excellent job with remote control all in one including our DVR player.

Had my 70" Visio TV delivered and installed. Took much less time to complete the installation and setup than expected. TV, soundbar and satellite are now controlled by one remote vs three remotes. Internet also set up for TV. Professional installers even removed my old TV.

ez and fast thankyou....................................................................................................................................................................................................................................................................................................

Geek Squad arrived when they were expected to. Tech was courteous, and professional at all times. He completed the installation, was able to answer the many questions that I had, and explained the new remote and TV to my satisfaction. We have had no problems with the unit since it was installed.

Very professional and knowledgeable knew how to even set up the app I liked and troubleshoot a minion app set up

The team was very courteous and efficient. A pleasure to do business with. Dealing with the transportation and setup of a large TV is not easy, and this service is well worth the price. Highly recommended.

The agent unboxed my new TV, put it on my entertainment center, and made all the connections (power, HDMI, coaxial cable). He then set up my remote controls (TV and DirecTV), showed me how to download a streaming app, and showed me how to use it. He was friendly, efficient, and very knowledgeable.

Service tech was OUTSTANDING! Sadly, I can't remember his name, but I think it was Jesse. He was professional, efficient, and had great patience teaching these seniors how to use their new TV. He went way above and beyond. Please check our order, and make sure our kudos get to the right person! He deserves a raise!

The agents installed the tv and connected everything correctly and quickly, also explained everything patiently (two 80+ years olds)

Viewing is great. Picture is clear. Sound varies with each show. Overall-buy this tv. I did!

the 2 guys Michael and Joey were GREAT explained everything were fast and cleaned up was perfect

Two agents came to the house. They were helpful and efficient. They unpacked and set up my new TV. They took away the old one and the packaging for the new one. They were pleasant. No complaints.

The squad guys showed up on time, went about their work applying their experience to programming the Comcast remote and cleared the box when done. There was no way I could have done this with only my wife helping. They definitely had the experience to get this job done professionally.

Set up on table top and connected all devices and showed how to use

The Geek Squad set up my new TV. They arrived on time and and were finished quickly without rushing. They were very competent and answered all my questions. They even gave me a phone number so I could call them if I had any problems. Since everything worked well, I did not need to call. The service was so great that I decided to purchase the full coverage for all my future purchases.

Nick, the Geek Squad tech who installed a Samsung 32" flatscreen and soundbar to replace an old CRT TV, set the new unit up quickly. This "masked man" not only put in the new, he took the old one, which we could not lift because it was so heavy, out for recycling, and cleared all the boxes etc. He was installing in the home of a 91 year old man; when he left, the homeowner could operate the system....so far it's been 2 weeks, and he's still able to switch sources and handle the issues that come up. Nick was pleasant as he worked, reassuring (important in this case), and highly competent. We have not yet run through all the options Nick showed us, but at least we know they're out there. Kudos to Nick: I hope he knows how much he helped people who are shut in during this virus pandemic.

The agents who came to install our television were professional and friendly. They knew what they were doing and made us feel comfortable as they set up and explained how to use the remote. We’re both 81 and not too tech savvy but we could do the things they showed us after they left.

Prompt and very cautious. Excellent work and courteous. Cleaned up after install

My Geek Squad Agent was an extremely kind, patient and knowledgeable person!!! Since my technological skills are limited and I have severe arthritis, I greatly appreciated all his help. He answered my questions and resolved all my issues. The Best Buy Geek Squad Team is very lucky to have him representing them.

Geek squad carried tv in effortlessly and set it up along with sound bar and Blu-ray player in a short time. Courteous and knowledgeable young people who are happy to help. I feel confident that The Geek Squad is the way to go.