Customer Ratings & Reviews

This new TV offers a very crisp picture with brilliant color details. It’s well worth the investment.

I am totally satisfied with the install. The guys arrived when scheduled and were very knowledgable, explaining everything in detail. They were courteous and very helpful.

Knowledgeable, professional, good advice, nice to work with - very thorough, good clean-up. Best Buy is lucky to have this guy.

This is the first time that I have needed help setting up a tv. I purchased a 77 inch screen and had the Geek Squad deliver and set up. It was money well spent. They were professional and knowledgeable.

I chose inhouse set up and haul away as part of my purchase of an LG OLED 55 C5 TV. The technician actually showed up a couple of minutes early in the install window, went thru the set up with no issues, helped me thru the initial LG (voluminous) setup, and took my older TV out with no problems. He was also very friendly and polite. I recommend the service.

Geek Squad setup my TV and sound bar. Their level of knowledge astounds me. They walked me through the operation of use with ease. I seem to make all of my Smart electronics dumb! GEEK SQUAD rescues me every time.

Not all Geek squad service people are the same. Some are thorough and others are not and I've had both. One problem is that because they know how to work these 'smart' tvs, they wiz through and I can't take in what they are saying or what I am seeing. The first tv I tried I wasn't taken through the settings for the picture quality which for me is the most important aspect of a TV. Later on my own, I found that they were lacking. If I had known that when the Squad was here, I would have had them take it back. After discovering that the picture settings weren't adequate, I had it picked up and looked for a Sony. I had been very happy with the picture settings on the 13 yr old Sony that I was replacing. I was not disappointed with the new Sony I bought. There could have been more time spent on showing me the settings...

The techs did an excellent job of setting it up and explaining the basics about it to me.

The agents that I’ve dealt with since the early part of the ear have been nothing that honest, caring, thoughtful and most of all patient with me in teaching me the ways of new TVs . Being elderly we don’t catch on quickly but the Geek Squad know how to show us how to do anything with these new TV sets and then if we mess up we can call them and they will help us figure out what we did wrong! Geek Squad? Noting but GREAT!!!

Chris and Brandon were super friendly and installed everything quickly. Highly recommend!

Brandon gave me a courtesy call about an hour and a half before their scheduled time. Then arrived an hour or so later with his assistant Trey. I let them in; showed the set up area for the T.V. and they went straight to work! I left them alone to do what they do and before I knew it; they finished! Took the time to show me the features, set up the apps, cleaned up and left. They were on-time; quick - fast - efficient - personable and courteous.

My guy that installed my TV was so nice and he showed me how to work my TV. That's important. I am very happy and satisfied. Thank you.

Excellent service and great job! The service rep was wonderful and knowledgeable. She was fantastic!! Thank you!!

did a great job of setting up the tv and explained how to work it. very pleasant and knowledgeable.

Excellent service and very professional. They answered all my questions and addressed mine concerns during the installation.

Geek Squad got my tv, VCR player and sound board connected and programmed and they work well. They made sure I knew how to use it. They made it simple for me.

The agents arrived on time. Installed my tv etc. They patiently explained everything to me and helped my do apps. Again, very pleasant and respectful. I would give the highest rating and would definitely recommend

The agents installed my new TV, hooked up and verified all components were functional, and did an outstanding job of educating me on its features and navigation of the various system settings menus. They were very knowledgeable, courteous and friendly, and were generous in sharing their technological insights. They exemplified what excellent customer service should look like,

I have had the computer now for about 24 hrs. I got a 14 inch screen which was perfect. It has great features and unlike some other models, the powerful battery stays cool when charging. The screen is vivid and crisp The keyboard touch is great but the layout of the keyboard is slightly different than my Dell, so I will take a few days to adapt to the keyshapes and layout. The aren't radically different but the spacing is a bit different than my prior model. I love that it has Alexa built in and can double as a tablet! And these tiny speakers have GREAT sound. I wouldn;t think you could get such good sound from the small speakers but it makes listening to music a joy! Very happy,

They were fantastic. Friendly, professional, knowledgeable. Set up all components and tested. Found a glitch on screen display and ordered a replacement immediately.