Customer Ratings & Reviews

Geek Squad was very thorough in completing my new Sony TV set up. They removed my old TV. They unpacked my new TV. I went down the complete check list and they did everything that was on the list. They answered my questions politely and listened to my concerns. They cleaned up and removed all the boxes and packing material. They set up my remote control and made sure I could view my programing. They really came through for me. They did it right.

BEST YET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This tv has worked great since it was hooked up. The picture is clear and it is easy to operate.

Technician was knowledgeable and efficient. Good service by human in person. We unexpectantly needed to add a wall mount (the new tv has inverted V legs too wide for existing tv stand so tv would just fall off of the front or back) so I called the number and attempted to get help to determine which mount to buy and make arrangements to install. Nightmare etc. and then was transferred to someone else to begin all over again. Both used "48 hours and I will hear back..." routine. Still nothing... no call... no email after over a week. Don't bother asking for help over the phone with useless offshore contract workers who promise, "48 hours..." anything!

Colin, Caitlin (sp?) & Doug were spectacular! They deserve 10 stars! They were prompt, personal, professional and thorough. They answered all my questions and enjoyed showing me how everything works. They made sure I was informed and comfortable using the devices. I will always use Geek Squad!

The Geek Squad agents were very knowledgeable and got our new TV set up properly and showed us how to use the features.

I had an oldy but a goody TV set that was obviously going downhill for awhile. I was not looking forward to switching to a smart TV that is connected to the internet and would need to be set up in my network. The Geek squad did all this for me and the fellow walked me through how to work the internet connection. I am not a pro yet switching from roku to regular TV, but I am learning slowly all the advantages of being up to date with the times. Picture is very clear and I find myself taking advantage of the movie selections to watch them on the big screen rather than my computer monitor. Could not have been easier thanks to the help of professsionals(not that they were needed). Well worth the extra setup charge in my mind to make sure the connections were done properly.

Stupid to require 50 characters for the review. Sound good, color good, Size is perfect for my needs.

The three member team was awesome. After they removed the old stuff, they cleaned behind the area. YAY! They installed everything. The wires behind are neat and tidy. Best of all they explained everything and I practiced with new remote to make sure I got it. Lastly, the were friendly and cleaned up. We are enjoying our TV.

Great installer. Knowledge and professionalism. In and out.

This was an LG 82” TV - It is very large and about 100 pounds. They delivered it, unboxed it, put the legs on, and connected it as I wished. I also pad to have them move the old TV to the garage. The installer then set up the TV, programmed it and went over with me the operation of the TV. They wore masks (as did my wife and I) and hauled away the box and packing materials. Especially given the size of this TV I felt that the installation service was well worth it. The installers were very polite and professional. The main Geek Squad guy was very knowledgeable and pleasant. I would certainly use this service again!

The Geek Squad representatives were very professional and knowledgeable. Hooked up all the devices and had them working perfectly. I might have been able to do it, but not with the efficiency of these technicians. Highly recommend.

The Geek squad was very knowledgeable and professional. They installed and set-up my new TV quickly and efficiently. They also explained the basic operations in a clear and non-technical language for me.

John and Israel gave me the best service and the Kindest and Most Professional service Techs I have ever had the pleasure to experience! They both were extremely knowledgeable. Johns perfectionism is a home owners dream. Israel made sure that (This) 70 year dyslexic Granny understood how to work her new TV.. Thank You guys Soooo Much!!!!!!

Ryan delivered our new LG tv and sound bar. He installed it and expertly went through the set-up protocol. Was very knowledgeable, and able to answer all our questions. I'm sure it would have taken us forever to struggle thru set-up and adjustments. He showed us the basics of tv navigation and we felt ready to go. Thank you Ryan.

The guy's got here quickly, they explained everything about the set up. Set up the remote. They were very nice and professional The guys were hwere and set up everythin quickley the guys were here

Absolutely awesome service from Geek Squad, or Total Tech, from Best Buy. Time to the install was reasonable after I bought the TV in the store. They showed up at the beginning of their time window with text notices of their progress. Moved a TV for me so this one could go where needed. Took away another TV as part of Total Tech too. Install was flawless and fast enough to not take up the whole day but thorough enough to get the TV going well. Sent two men for a 65" TV and the lead man knew everything you could want in a service tech. Informative, helpful and effective. I have 4 TVs with Roku, a device I am not a fan of, but the tech made this one work a little bit better for me to the extent he could. Cleaned up everything. Follow the prep things they ask of you in their texts before they show up. They will appreciate it and it makes everything go that much better. Second time I've used Total Tech for a TV install this year and both were stellar. I have Total Tech from 3/23 and I understand they changed it summer 2023 and some of the things I have now are no longer free. That's a shame as this service was well worth paying for. I would have to look at what was lost to see if I will sign up again, but what I have and paid and received was a value.

Geek Squad techs connected our new Sony BluRay DVD player to our new Samsung Smart TV. They then disconnected unused wires/cables that were left plugged into the power surge protector. They also answered questions we had about using our new smart tv we didn’t get to ask the previous tech that installed our new tv. They were great! Very helpful and we’re not trying to rush us. One of them even gave us one of his business cards in case we had any questions. Great service and very professional.

In house sales associate was knowledgeable…and efficient and your delivery and installation person was just as great. Delivery, installation, and removal of old eqpt went great Both situations were quick and went without a problem….and a great but on my TV also!

I've installed plenty of electronics in my day but it is worth the money to have a high end device such as the 65" Sony Bravia 4k set up by the Geek squad. The tech unloaded the TV with no trouble and it was evident he knew exactly what to do as far as unpacking and assembly. Moreover, rather than read the manual to proceed through the setup, he quickly went to the on-screen prompts and both executed the commands as well as explained what he was doing and what each choice would mean. Outside of a few streaming issues we've had when the cable went out due to bad weather we've had no problems. When it did go out, because we stepped through the setup at the time of installation, I had no problem re-connecting.