Customer Ratings & Reviews

I would give the guys a 10 out of 10 for the delivery. I couldn't put the 65 TV in my car vertically and also couldn't remove my old TV. So I used the Geek Squad. The TV arrived stored vertically and they were extremely careful in the whole process of putting it on the stand. They were great. Once we turned on TV and it came up ok that was all that I needed and they took off. I would say it was frustrating not being able to get an answer before delivery that the TV would be transported vertically, and I called TotalTech to try to find out before delivery date.

The person you sent was very nice and was able to set this up in no time. He took the time to make sure I had all the channels, and that the sound was good for me. I have hearing issues.

Anthony was W*O*N*D*E*R*F*U*L. He did all that we asked and was able to talk with us and answer every question using clear "non-geek" language. He never made us feel that our questions were silly. He called ahead, came on time and persevered despite our local power company unexpectedly interrupting service for a short time. Anthony was very respectful of our home (including new very light-colored carpeting). I would LOVE to be able to ask for Anthony every time we need Geek Squad assistance.

Definitely worth having someone deliver your big screen TV and then setting it up. The guy connected everything, made sure it all worked correctly and then showed us how to access everything. Very professional and easy!

My 50”TV was delivered and set up correctly. I have no problems at all. Thank you,

In house sales associate was knowledgeable…and efficient and your delivery and installation person was just as great. Delivery, installation, and removal of old eqpt went great Both situations were quick and went without a problem….and a great but on my TV also!

The young man who delivered and set up our tv was very courteous, efficient and got us up and going in about an hour. He cleaned up after himself. We were very pleased with the whole process.

Easy to use easy to program very clear picture it brings all the cables needed

The service provided by the Geek Squad was excellent. The young men were very professional. Everything was done to my satisfaction! Will definitely be using this service in the future.

This was early christmas present for my daughter...she had tv unboxed prior to appointment...geek squad completed hookup she had started...very quick setup...well worth service in case she would have had difficulties

I would highly recommend my TV installer. He did a great job hanging my TV on the wall and all wires are hidden. The installation was the only good part of this TV buying process. The best buy store did not give the necessary parts needed, to my installation guy. He had to leave without installing my TV because of not having the parts. I had to wait 7 more days before I could get the TV installed

Everything works great after the SQUAD set up the TV, DVD PLAYER and my NEW HEADPHONES.

Glad I had Best Buy do the installation. They unpacked the tv set it up in and most importantly went through all the setup requirements with the cable company

Loved the set-up Geek Squad Service! Brett Bradford and his team were excellent. They told us our best options for our set up and were well prepared. They installed the tv quickly, and neatly. After hooking up the cable and putting in the apps for me, they were very patient and helped me to understand how to use the tv, remotes and apps. They were all patient, well informed and professional. So good to meet great people.

When Best Buy arrived, he helped dismantle our old system and then installed the new tv and speaker. Everything was installed quickly and we are enjoying our new system.

Colin, Caitlin (sp?) & Doug were spectacular! They deserve 10 stars! They were prompt, personal, professional and thorough. They answered all my questions and enjoyed showing me how everything works. They made sure I was informed and comfortable using the devices. I will always use Geek Squad!

I had to buy a new TV shortly after the pandemic quarantining began, and, as I would not be able to have my dad come set this one up for me, I knew I’d have to pay for the first time to have the Geek Squad do it for me. Needless to say, I was nervous, but after reading about the steps they woul take to protect my health, I felt better about it. The young man arrived to do the setup wearing a mask and gloves, as promised. He was very quick, yet thorough, and very friendly, as well, making sure I understood how the TV worked and answering any questions I had before h left. I would highly recommend the Geek Squad setup to anyone concerned about how to get their electronics installed during this pandemic.

The service provided by the Geek Squad was excellent; from the courteous interaction in setting up the appointment, to the installation of my new television. The tech was professional, answered all my questions and was fast and efficient. It was a pleasure using this service.

Excellent! The guys were knowledgeable, patient, friendly and professional! Can’t think of a thing they could have done better. Well done!

Dorian from Mas Tec installation was absolutely excellent. Very professional and knowledgeable, this lone installer was so well organized both for hardware and software that it took him less than 45 minutes to replace my old 2012 LED Samsung (inside my armoire) with this great new 48" Samsung OLED. What a great experience. I certainly recommend Best Buy keep Dorian & Mas Tec in their back pocket for all future installs that the Geek Squad can't get to.