Customer Ratings & Reviews

Ryan delivered our new LG tv and sound bar. He installed it and expertly went through the set-up protocol. Was very knowledgeable, and able to answer all our questions. I'm sure it would have taken us forever to struggle thru set-up and adjustments. He showed us the basics of tv navigation and we felt ready to go. Thank you Ryan.

Kyle could not have been more professional, courteous and competent in the installation of the new TV, sound bar, blu-ray player and in getting the new remote to work flawlessly. He took the time to explain things thoroughly.

Great installer. Knowledge and professionalism. In and out.

I decided to purchase an LG Smart OLED tv and paid to have the Geek Squad deliver and set up the new tv and haul my old 55" flat screen Samsung away. They showed up promptly at the appointed time, took the old Samsung away and had the new tv installed and working in no time at all. They hooked up the sound bar, blu ray player, network service and even an old VCR. Then they took the time to show me how to access all my programs and instruct me on the basics of the tv and remote operation. They were very friendly, respectful of my house, and good at their jobs. For the small charge for this service it was well worth the investment for their help.

Gentlemen did a great job delivering the TV, setup, everything was explained to me.

When spending the extra for a 75" TV, somewhat of an extravagance for me, why struggle with installing it yourself? Let the pros deliver, hang it (I installed the wall mount), set it up, and neatly wrap the cables, then carry away the packing materials? Now, it is important to understand the levels of service. I did install the wall mount before TV delivery, and thought BB would mount the TV on the bracket. No, that requires the next level of service. They advised me upon delivery and I paid the extra at that time. I was happy to do it versus struggling to lift and align the 75" box. My back and my wife would have been very upset. These guys were professional, polite, and did not rush through it. Considering other services you might purchase in your daily life, it was an excellent value. Do it.

My 32 inch tv is great for a home office. I did not want a big tv. I had the geek squad pick up my old heavy television because I am not strong enough to take it down the steps myself. They are able to recycle your old tv and bring you a new one. It was pricey but I only signed up because all the older guys I know have back issues and are not able to lift. Assembly comes with the delivery so I just got them to hook up everything. In the future I will probably put my tvs together. Goodwill would not take my tv because it was not running. If you need someone to lift up your old box tv they will be able to help get you set up!

I’m so happy I let the Geek Squad set up my TV, set top box, DVR. They were fast and efficient. I wish we had spent a bit more time going over features.

the guys were respectful they were good at their job very thorough cleaned up afterwards showed us how the new controller worked and were very patient

The tech who came to my home to set up my tv was professional, knowledge and friendly! Did a fantastic job!

John and Israel gave me the best service and the Kindest and Most Professional service Techs I have ever had the pleasure to experience! They both were extremely knowledgeable. Johns perfectionism is a home owners dream. Israel made sure that (This) 70 year dyslexic Granny understood how to work her new TV.. Thank You guys Soooo Much!!!!!!

Delivery and set-up exceeded my expectations! The guys who brought the television to my house were really helpful and did an excellent job.

The geek squad came in before the scheduled start, were very polite, quick and professional, the job at hand was finished and double checked that everything was perfect and worked properly, then they cleaned up and left everything like they were never there, I would use the service again and would recommend to everyone

Set Up Team arrived in a timely fashion, went straight to work and had everything in place and working within a half hour. I really appreciated their knowledge and professionalism.

This is a great set, notable for the picture and the degree of control inherent in the easy to use remote. The only minor snag in the remote is the too close spacing of the L. R. up. down. circular control, to the enter button.

Even though this was not the Geek Squad, the subcontractor used was excellent. They were in and out quickly, but took the time to explain the device and operation of the remote - as well as ensuring it was set up correctly before leaving, Great job!!

I got 3 large TV's all at the same time. Both guys who brought the TV's and did the installation were very professional. They carried carefully, opened delicately and set them up successfully. It was definitely a good experience.

Absolutely awesome service from Geek Squad, or Total Tech, from Best Buy. Time to the install was reasonable after I bought the TV in the store. They showed up at the beginning of their time window with text notices of their progress. Moved a TV for me so this one could go where needed. Took away another TV as part of Total Tech too. Install was flawless and fast enough to not take up the whole day but thorough enough to get the TV going well. Sent two men for a 65" TV and the lead man knew everything you could want in a service tech. Informative, helpful and effective. I have 4 TVs with Roku, a device I am not a fan of, but the tech made this one work a little bit better for me to the extent he could. Cleaned up everything. Follow the prep things they ask of you in their texts before they show up. They will appreciate it and it makes everything go that much better. Second time I've used Total Tech for a TV install this year and both were stellar. I have Total Tech from 3/23 and I understand they changed it summer 2023 and some of the things I have now are no longer free. That's a shame as this service was well worth paying for. I would have to look at what was lost to see if I will sign up again, but what I have and paid and received was a value.

Great service! Knew what they doing! Professionally installed TV quickly without any problems. Very pleased!

Very professional and knowledgeable. Took the time to demonstrate what they did and how to use the remote more efficiently.