Customer Ratings & Reviews

The techs were fantastic. Very professional and knowledgeable. Took care to ensure everything was working well and explained everything to us. Highly recommend

Excellent service by Jayden and his Geek squad team for my Samsung TV delivery and set up. They were on time quick, but careful in setting up the 77" TV. Jayden spent time going over the tv with me and helping to customize it. He left his contact information so the if I had any issues he would help to resolve them for. Couldn't ask for better Best Buy install.

I've never used the Geek squad before for a home T V install, I'm really glad I did this time. He was very careful and handled the T.V properly. The new models are so thin!

I had Sam again. This is the second TV he has set up in my home. He brought a new partner who was efficient and followed directions well. Both were very professional and I really appreciated the fact that after I asked for the same set up person, they sent Sam even though I was told he was unavailable. He is very knowledgeable and I trust him as a professional.

Technician was knowledgeable and efficient. Good service by human in person. We unexpectantly needed to add a wall mount (the new tv has inverted V legs too wide for existing tv stand so tv would just fall off of the front or back) so I called the number and attempted to get help to determine which mount to buy and make arrangements to install. Nightmare etc. and then was transferred to someone else to begin all over again. Both used "48 hours and I will hear back..." routine. Still nothing... no call... no email after over a week. Don't bother asking for help over the phone with useless offshore contract workers who promise, "48 hours..." anything!

The delivery of my 55 inch LG tv, was fast, and my Geek was extremely friendly, and knew exactly what he came to do, he was in, and out of my home, in due time, efficient, he explained everything needed, iam so pleased with my Best Buy purchase, no better way to buy, thank you

The Geek squad was efficient and personable and perfect. And they spoke English clearly! I could never have done what they did and so efficiently. They tested everything. Cleaned up after themselves and even write a mask because someone in the house is on chemo. HIGHLY RECOMMEND these 2 from the Hialeah office. Christina was one of them. Unfortunately I can't remember the other name. Thank you.

They did an excellent job of mounting the 85 in. TV and connecting my devices including a soundbar. I went against their recommendation to use an HDMI cable to connect the soundbar to the TV. I had been told by personnel at the BestBuy store that the optical cable connection would provide the same functionality as an HDMI connection - THEY WERE WRONG. We ended up with many problems with the soundbar function because we connected it via optical cable (based on information provided at the store). Geek Squad techs actually came back after this bad experience and reconnected and reconfigured everything with an HDMI connection!

Showed me how to work unusual remote. Very helpful

Fast installation and connection to my fiber optic internet. Technician demonstration some basic operation using the accompanying Smart Remote. But I recommend purchasing Samsung Standard Remote for easier navigation to local TV channels.

The Geek Squad agents were very knowledgeable and got our new TV set up properly and showed us how to use the features.

The 2 techs that installed and set up the TV and soundbar were very polite, knew what they were doing, explained how to control the TV and soundbar. Excellent work.

This is my second experience with the Geek Squad and both times the service has been outstanding. The installation was flawless and the explanation on working my setup allows me to use everything with ease and confidence and I am not tech savvy.

First the salesperson at Best Buy was very friendly, extremely knowledgeable and helped us with our purchases. Secondly, the installers that set up our tv were also very friendly and did a very nice job.

The team that delivered and setup my new Samsung TV were great. They unboxed, setup, programmed the TV and linked my Samsung soundbar. Answered all my questions and removed all packaging materials. It was great. Would highly recommend using the install service over trying do it yourself.

Sound is great, picture is great, all the inputs wanted & easy setup and customization. Insignia brand + FireTV is an outstanding combination. And my Best Buy/Geek Squad installer was EXCELLENT. I couldn't be happier!

It was great to have Geek Squad set up my TV & go over the features. They hooked up my bose also for the sound & DVD player. They were quick & thorough & when theywalked out i was set to enjoy & relax. No stress of setting up a new system. Yay!

The Geek Squad were in their element. They were very professional and had my units setup in no time. I have been enjoying the setup since installation without any issues.

Thank you Geek Squad! I ordered a flat screen TV for an elderly family member, in another town. It took 3 or 4 delivery attempts before it was able to be delivered and set up. Geek Squad was patient and understanding. They went above and beyond to ensure that everything went smoothly and that my family member was satisfied.

The Geek Squad arrived ahead of schedule (after confirming I was home and okay with early arrival), got right to work and had my TV set up quickly. They walked me through the remote and set up. They didn't hurry out, stayed to be sure I was comfortable with everything and followed up later to ask if I more questions. You can't beat this great service!