Customer Ratings & Reviews

The agent mounted my TV on the wall and connected all my devices. When that was done they discovered a problem with the TV. The remote would not connect. They arranged for an exchange, walked me through setting up the controls on my phone, and cleaned up after themselves. when the replacement came in they delivered it, took down the TV replacing it, and once again cleaned up after themselves.

Installer’s came saw and kicked butt !!Total tech agent Christopher called and gave me a specific time he would arrive. Agent arrived on time with protective gear. He evaluated the what had to be done in a timely manner. At the end of the project agent Chris then explained to me the in’s & out’s of what he done. What buttons to press to keep stuff running smooth. Agent then played a brief sample video on my entertainment system and it was so swell.Sound effects to another level !!! Finally, I would recommend total tech !!!

I purchased my 65” Sony Smart TV at Best Buy as they offered delivery and set-up with purchase. Upon making my purchase I was informed that since I had a Geek Squad membership, the delivery would be free. They arrived on time, and were done setting up my TV in about 15 minutes. Since I am older, I asked the girl to walk me through navigating the remote which she kindly did. She also offered her number for me to call with any questions or concerns. I called the next day, and she promptly answered and handled my problem in seconds! Highly recommend Geek Squad!

This was an LG 82” TV - It is very large and about 100 pounds. They delivered it, unboxed it, put the legs on, and connected it as I wished. I also pad to have them move the old TV to the garage. The installer then set up the TV, programmed it and went over with me the operation of the TV. They wore masks (as did my wife and I) and hauled away the box and packing materials. Especially given the size of this TV I felt that the installation service was well worth it. The installers were very polite and professional. The main Geek Squad guy was very knowledgeable and pleasant. I would certainly use this service again!

The agents were prompt and polite. They got everything hooked up and were kind enough to show me how to work the remote They also arranged for switching to cable from tv in a very easy way for me to do! Very grateful for that and the tutoring they gave!!

The tech was very professional & knowledgeable, & had the unit set up quickly. Demonstrated the remote unit & television features. Also set up my network connection & Amazon & Netflix accounts. Definetly worth the cost.

The technician arrived on time, studied the place where the TV stand was, and then brought in the box. He was careful with the technical details and explained everything clearly. He was also mindful of the aesthetic of the placement. He was very efficient with the installation, which was done in a short amount of time. He had helpful technical suggestions. In addition, he was respectful of my home: moved carefully around the furniture and wore plastic booties to spare the carpet. He was courteous and cheerful. He made my day!

The agent fixed the problem we had with our new Sony TV. The agent was great very knowledgeable and friendly. He explained what he was doing, and he told us some things we could do for streaming programs. He is welcome in our house any time.

I had recently purchased a 75 inch TV, thet installed it with no issues. They also went one step further and moved my 92 inch TV from my previous apartment, having it installed and working before I got home from work. No hassle and always great people performing the work. Top notch service here!

I was very pleased (and grateful) for the guidance and help in setting up the tv. It was challenging, as my brother has aphasia (a communication disorder) which makes dealing with strangers/technicians especially difficult. Mike, the tech, called to confirm his arrival time and couldn't have been kinder or more helpful to my brother.

Super excellent setup of my TV. Absolutely thrilled with everything, totally satisfied. Thank you for a marvelous job done well. Highly recommended.

The agent was fantastic and very helpful. Got me set up promptly and was very knowledgeable.

Installation was fast and done correctly and cleaned upped the packaging materials.

I had an oldy but a goody TV set that was obviously going downhill for awhile. I was not looking forward to switching to a smart TV that is connected to the internet and would need to be set up in my network. The Geek squad did all this for me and the fellow walked me through how to work the internet connection. I am not a pro yet switching from roku to regular TV, but I am learning slowly all the advantages of being up to date with the times. Picture is very clear and I find myself taking advantage of the movie selections to watch them on the big screen rather than my computer monitor. Could not have been easier thanks to the help of professsionals(not that they were needed). Well worth the extra setup charge in my mind to make sure the connections were done properly.

Pavel arrived a little early. He was knowledgable, polite and instructive., My son had already done most of the set up of the new TV. Pavel reviewed all aspects of the installation. He approved all. He walked me thru usage of the system and remote. That's going to take me sometime to learn how to use. Anyway, all nicely and promptly done. J Rodwin

The Geek squad was very knowledgeable and professional. They installed and set-up my new TV quickly and efficiently. They also explained the basic operations in a clear and non-technical language for me.

Bought a Samsung 65" OLED 8K TV Great picture even for older TV programs. Worth every penny. And the GEEK Squad guys that delivered it and set it up were great

David, the person who set this up, was very comprehensive in his demonstration to me. He explained it thoroughly in ways that I could understand. Well I do have a master's degree, I am 80 years old and not that tech savvy with this kind of application. The installation was very pleasant. He made me feel very comfortable.

My new TV would not connect to the internet. Rick checked things out and showed us that the WiFi signal was low. He installed a mesh router and that fixed the problem. Rick took the time to explain to us (rookies) what he was doing and why he was doing it. Very happy with his knowledge, professionalism and attitude. If we need help again, we'll be certain to call Geek Squad and hopefully have Rick assigned to address our issue.

The agent was friendly and professional. He set the tv up and downloaded my streaming apps. Also explained my remote and positioned my three apps together so I wouldn’t have to scroll through all the apps to get to the one I wanted.